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Customer Support Associate
Posted on 2/21/2023
United States
Experience Level
Desired Skills
Customer Service
  • Obsessed with exceeding customer expectations
  • Experienced in customer service preferably in a contact center environment
  • An excellent writer and verbal communicator
  • Committed and focused, with the follow-through and drive to see problems through to resolution
  • Capable of diffusing tension to work through the issues at hand
  • Able to multitask, prioritize, and manage time effectively
  • Flexible and cooperative in your approach to working with others
  • Patient in helping others resolve technical issues
  • Comfortable with and enthusiastic about technology
  • Perform chat, email, and phone-based customer support
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Resolve product or service questions and technical issues by asking clarifying questions; determining the root cause; selecting and explaining the best solution
  • Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/tools
  • Provide product feedback and suggestions
  • Take on additional responsibilities and grow your career
  • Other operational and administrative duties as needed based on business and customer needs
  • Solve Problems That Matter: We serve some of the most important moments in people's lives. It's a responsibility we embrace by focusing obsessively on the issues that will have a quantifiable impact on our customers and our company growth
  • Yes Before No: We are optimistic about our ability to change lives by transforming outmoded processes. We believe our efforts can create a better future, and it is our attitude that will allow us to pull that future closer
  • Start With Why: We don't presume to understand the intentions of the people around us, whether coworkers or customers. We ask honest questions and listen to feedback in order to gain insight, build trust, and create memorable experiences
  • Stamp Together: We create a strong team and a welcoming workplace by valuing diverse perspectives. Every role in our organization is supported and valued equally, without regard to location or background

201-500 employees

Online notary
Company Overview
Trust in Every Transaction. At Notarize, they've set out to redefine what trust looks like in the digital age. They believe that every transaction online deserves to be safe and secure for future generations.
  • Remote-First Workplace - We're a fully-distributed, remote-first company with 450 employees in 41 states and counting. Want to make it 42? You can work from anywhere in the U.S.
  • Take Time Away from Work - You are more than your job. We encourage you to take your Paid Time Off, Monthly Wellness Days, and Company Holidays. And after 5 years, we'll give you a paid sabbatical to say thanks for all your hard work.
  • Fully Paid Parental Leave - Our CEO is a parent first, so we get it. We offer up to 12 weeks of paid leave for new parents, with the option to work flexible hours upon your return.
  • Learn and Grow - We're invested in your growth. We provide an ever-growing Learning and Development program and give you access to a professional development allowance.
  • Health Benefits - We offer comprehensive health, dental, and vision benefits. Notarize pays 90% of the cost for you and your dependents.
  • Wellness Programs - Take care of yourself with the help of a monthly Grubhub stipend, meditation classes, wellness allowance, and access to our EAP program.
Company Core Values
  • Solve problems that matter
  • Yes before no
  • Start with why
  • Stamp together