Student Services Advisor - First Year Advisor
USC Marshall School of Business
DEPARTMENT: Full-Time MBA
The USC Marshall Full-Time MBA program is committed to transformative learning, a culture of inclusion, collegiality, cooperation, and teamwork. The Program is designed to allow students to discover and develop their personal strengths, build core business knowledge, sharpen analytical and critical thinking skills, and lead high performing teams. Our strategic efforts include engagement and leadership workshops, panels, discussions, speaker series, and trainings designed to create an authentic sense of belonging, engagement, collaboration, and community, as well as fostering a culture of inclusion paramount to the success of all at USC Marshall.
The Student Services Advisor III – First Year Advisor for the Full-Time MBA (FTMBA) Program plays a central leadership role in supporting the academic success and overall student experience of first-year MBA students, ensuring they receive consistent, proactive, and responsive support during their foundational year. The First Year Advisor works closely with students, faculty, program staff, academic departments, and University partners to implement academic policies, track academic performance, support student wellness, and foster a strong sense of belonging within the FTMBA community.
Key Responsibilities:
Academic Advising & Student Support
Provide individualized academic advising for first-year FTMBA students, including degree planning, registration, elective selection, petitions, and academic standing (Dean’s List, probation, special cases such as dual degrees or prior coursework).
Coordinate student services counseling and connect students to USC resources as needed (e.g., Student Health, Counseling & Mental Health, Campus Support & Intervention, EEO-TIX, Threat Assessment, Academic Integrity).
Monitor academic progress and maintain accurate records of advising interactions, petitions, and outcomes in collaboration with the Marshall Registrar’s Office.
Provide documentation for STEM OPT alumni support as requested.
Curriculum & Enrollment Management
Manage and execute all registration and enrollment activities for the FTMBA core curriculum, including issuing registration instructions and coordinating with academic departments and the Registrar.
Oversee administration of waiver and make-up exams for core classes, including communication of results, student advising, and updating degree progress records.
Verify prior coursework for credit consideration and update student records accordingly.
Track and report academic performance indicators such as probation, Dean’s List, P/NP grades, and student status changes.
Student Engagement & Experience
Lead first-year experience initiatives, including orientation, onboarding, and transitional programming, to support student success and community-building.
Serve as staff advisor for student government and other student-led programming that strengthens the first-year MBA experience.
Collaborate with program staff to enhance co-curricular opportunities that align with student development and wellness.
Contribute to front desk operations and coverage as a shared responsibility within the Full-Time MBA Program Office, serving as a professional and welcoming first point of contact for students, staff, faculty, and visitors.
Preferred Qualifications
Proven ability with assessment and analysis, budget control and development, conceptualization and design,
conflict resolution, counseling, creative writing and editing, curriculum development, and interpretation of policies.
Efficient communication skills and the ability to conduct interviews.
Understanding of applicable laws, policies and principles.
Proven leadership ability and the ability to network, organize and plan.
Experience with problem identification and resolution project management, public speaking, scheduling, statistical
analysis and teaching and training.
Demonstrable commitment to professionalism and customer focus.
Demonstrable ability to take initiative and work independently.
Minimum Qualifications
Minimum Education: Bachelor's degree; Combined experience/education as substitute for minimum education
Minimum Experience: 5 years
Minimum Field of Expertise: Directly related experience in leading the delivery of student services.
Anticipated Hiring Range:
The salary range for this position is $84,785.72 – $108,560.32. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Required Documents and Additional Information
Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.
USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions*; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.
Why join the USC Marshall School of Business?
The USC Marshall School of Business is ideally positioned to address the challenges of a rapidly changing business environment and is ranked as one of the country’s top schools for accounting, finance, marketing, consulting, entrepreneurship and international business studies.
USC Marshall builds on the unique opportunities that stem from its Los Angeles location on the Pacific Rim, its interdisciplinary and impactful research, the momentum generated by the University of Southern California, and the unparalleled engagement of the Trojan Alumni Family. With ready access to industries defining the new business frontier, including bio-technology, life sciences, media, entertainment, communications and healthcare, this vast network offers USC Marshall graduates exceptionally strong support for success in the global marketplace.
For more information on the USC Marshall School of Business, visit: www.marshall.usc.edu.
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USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.
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