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Partner Operations Coordinator
Posted on 11/9/2022
New York, NY, USA
Experience Level
Desired Skills
Data Analysis
  • 3+ years of experience supporting partners and/or customers in the areas of software/technology, financial services, FinTech and/or blockchain/cryptocurrency
  • Excellent team-working and interpersonal skills, able to build trust and confidence among customers, suppliers, partners and colleagues
  • Excellent oral and written communication abilities
  • A strong sense of ownership, and an empathetic attitude that “the customers' problem is my problem”
  • Proven analytical and problem-solving skills
  • Proven project and program management experiences
  • Comfortable with Customer Relationship Management and reporting tools
  • Manage day-to-day correspondence with our technical partners
  • Collaborate with product, technology, sales, ops, marketing, and legal to prioritize and deliver strategic initiatives
  • Drive adoption of new partner management processes, focused on increasing the effectiveness of our partnership teams and partner satisfaction
  • Identify key gaps in current processes, opportunities for improvement, and ways to address these opportunities
  • Create and maintain forecasting, analytics and partner performance reporting
  • Break down project objectives into appropriate and manageable tasks and milestones, assembles and guides both internal and external resources on their execution and progress of the work
  • Coordinate best practices throughout the Customer Success teams and ensure/ create alignment and standardization with other teams in the company
  • Manage multiple, simultaneous projects with different client

501-1,000 employees

Enterprise blockchain
Company Overview
Ripple's mission is to provide one frictionless experience to send money globally using the power of blockchain technology.
  • 401(k) Plan
  • Healthcare Coverage
  • Health and Wellness
  • Family Support
  • Flexible Vacation
  • Employee Giving
  • Learning and Development
Company Core Values
  • Live it: We are passionate. Attitude fuels our entrepreneurial spirit.
  • Enjoy it: We have fun. There’s no roadmap for where we’re going and we enjoy the journey.
  • We deliver: We seek out the next problem, drive forward with purpose and give our all down to the very last detail.
  • Go for it: We are bold. We dream big, embrace risk and learn from our mistakes.
  • Own it: We are accountable together. There’s no such thing as someone else’s problem.
  • Say it: We are transparent. We are direct, open and embrace tough conversations.