Full-Time
Junior IT Support Specialist
Posted on 8/30/2024
Sign In Enterprise
11-50 employees
Cloud-based visitor and identity management solutions
Entry, Junior
St. Petersburg, FL, USA
Hybrid role requiring in-office presence 3 times a week.
- Bachelor's degree in Information Technology, Computer Science, or a related field would be an asset
- Proven experience as a help desk technician or other IT support role.
- Excellent diagnostic and problem-solving skills.
- Knowledge of internet security and data privacy principles.
- Experience in troubleshooting Windows and/or MacOS
- Familiarity with help desk software such as Jira.
- Outstanding organizational and time-management skills.
- Strong communication skills and customer-oriented attitude.
- Respond to tickets in accordance with SLA guidelines
- Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
- Respond in timely manner to requests and issues
- Conduct remote troubleshooting.
- Repair and replace equipment as needed
- Provide onsite and remote support to end users
- Assist in AV setups as needed for meetings
- Assist new hire training for basic IT needs.
- Set up new workstations for users (deploying equipment, checking over account setups).
- Assist with the setup and maintenance of user accounts and permissions.
- Maintain accurate records of all IT issues and resolutions in the help desk system.
- Assist in the deployment of new applications and upgrades.
- Provide training and support to end-users on various applications and systems.
- Collaborate with other IT team members on projects and initiatives.
- Ensure the security and privacy of networks and computer systems.
- Stay updated on the latest technology trends and advancements.
Sign In Enterprise provides cloud-based visitor management solutions designed for organizations that need to manage visitors, employees, and contractors across various locations. Their software focuses on visitor, identity, and risk management, catering to sectors like corporate offices, manufacturing plants, and educational institutions. The software works by offering real-time analytics and customizable features, allowing businesses to tailor the system to their specific needs, which enhances security and ensures compliance. Unlike many competitors, Sign In Enterprise emphasizes a subscription-based model that allows for scalability and includes exceptional customer service to retain clients. The company's goal is to optimize workplace management by improving security, compliance, and overall user experience.
Company Stage
Series A
Total Funding
$13M
Headquarters
Saint Petersburg, Florida
Founded
2015
Simplify's Take
What believers are saying
- Growing demand for hybrid workplace solutions boosts Sign In Enterprise's market potential.
- Rising importance of data privacy enhances the value of Sign In Enterprise's secure solutions.
- Increased collaboration with technology partners strengthens Sign In Enterprise's integrated offerings.
What critics are saying
- Emerging startups with innovative features at lower costs threaten market share.
- Rapid AI advancements may outpace Sign In Enterprise's current technological capabilities.
- Stricter data privacy regulations could increase compliance costs and operational complexity.
What makes Sign In Enterprise unique
- Sign In Enterprise offers advanced visitor management with multi-layered screening and approvals.
- The platform provides real-time analytics and customizable features for tailored security solutions.
- Sign In Enterprise's API-driven platform supports integration with a broad ecosystem of partners.
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Benefits
Hybrid Work Options
Flexible Work Hours