Full-Time
Job Not Found
Lonestar Electric Supply
No salary listed
Houston, TX, USA
In Person
Category
 Operations & Logistics (2) |
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Required Skills
Sales
Inventory Management
Customer Service
Requirements
- Associates degree required
- Bachelor's degree in a business or communications discipline preferred
- Two years prior experience in customer service or a rental coordination role
- Excellent communication skills, both verbal and written
- Strong organizational abilities and attention to detail
- Proficiency in computer applications, including MS Office and rental management software (experience with Point of Rental is a plus)
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously with a high sense of urgency
- A positive attitude and a genuine desire to assist customers and contribute to their success
- Physical requirements include lifting up to 25 pounds may be required infrequently and remaining in a stationary position 50% of the time
- Must be able to remain in a stationary position 50% of the time
- Constantly operates a computer and other office productivity machinery
Responsibilities
- Manage rental inquiries via phone, email, and in-person
- Coordinate rental reservations, including scheduling, availability checks, and equipment selection
- Ensure accurate and timely processing of rental contracts and agreements
- Collaborate with the operations team regarding equipment maintenance, repairs, and inventory management
- Arrange for delivery and pickup of rental items, ensuring prompt and efficient service
- Resolve any rental-related issues or discrepancies with clients in a professional and timely manner
- Serve as the primary point of contact for customer inquiries, providing product information, pricing details, and rental policies
- Assist customers in selecting the right rental equipment based on their needs and preferences
- Address customer concerns, complaints, and feedback with empathy and professionalism
- Build strong relationships with clients by offering personalized assistance and attentive service throughout the rental process
- Actively promote additional services or products to enhance the customer experience and drive sales growth
- Follow up with customers post-rental to ensure satisfaction and gather feedback for continuous improvement
- Other tasks as assigned by management
Desired Qualifications
- Experience with Point of Rental rental management software is a plus