IT Specialist
Posted on 3/19/2024
Jobber

501-1,000 employees

Operations management software for home service businesses
Company Overview
Jobber, a leading operations management software provider for home service businesses, has a proven track record of success, with over 200K professionals serving 27 million households across 60+ countries and invoicing over $40 billion in services. The company's rapid growth and recognition by reputable organizations like The Globe and Mail, Fast Company, and Deloitte, underscore its competitive advantage and industry leadership. Jobber's culture fosters technical advancement, enabling it to consistently deliver top-tier solutions that meet the evolving needs of its global clientele.
Consumer Software

Company Stage

Series D

Total Funding

$183.5M

Founded

2011

Headquarters

Edmonton, Canada

Growth & Insights
Headcount

6 month growth

14%

1 year growth

29%

2 year growth

43%
Locations
Toronto, ON, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Atlassian
CategoriesNew
IT & Security
IT Support
Network Administration
System Administration
Requirements
  • Demonstrated experience in IT Support or System Admin role with MacOS Administration and mobile devices (IOS) while in a hybrid support environment
  • Experience supporting Cloud and SaaS Applications, including Google Workplace, Okta, Atlassian
  • Knowledge of on-prem network principles and hardware (Firewalls, Switches, Wireless networks)
  • Experience with the integration and administration of Apple MDM's
  • Experience with machine and account provisioning and de-provisioning
  • High level of attention to detail, great communication skills and keen to learn new things constantly
Responsibilities
  • Take ownership of our support desk and triage all IT related questions
  • Own core network hardware (Firewall, switches, AP's) configuration changes and troubleshoot performance issues
  • Own the process of distributing and organizing hardware and accessories across the company
  • Build upon our IT knowledge base and create articles that anticipate problems before they come back around
  • Train users on how to use different technologies
  • Manage accounts for user password resets
  • Provide technical support related to laptops, software, printers, video conferencing equipment, and mobile devices
  • Collaborate with Security and Engineering teams
  • Monitor our internal infrastructure, troubleshooting for anomalies and reporting on issues
  • Be ready to learn! We're big fans of automation and clever solutions