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Customer Success Manager
Posted on 9/20/2022
London, UK
Experience Level
  • Prior experience in high growth operations, account management, project management, and/or program management
  • Appetite for building processes, documenting them, and sharing successes to drive the team forward
  • An empathetic and adaptive communication style to suit a variety of audiences and situations, including discussing technical requirements and co-ordinating with engineering teams and key business partners
  • Ability to effectively manage projects (using task-tracking applications like JIRA or Asana) and prioritise competing business needs
  • Own client relationships and be the end-to-end operational interface between these clients and Palantir
  • Be responsible for enabling the client's autonomy and promoting growth alongside Palantir Engineers
  • Work with multiple internal teams to build new service offerings and fine-tune existing services
  • Uncover opportunities for, and lead the execution of, the sale of additional services to clients
  • Gather insights to feed back to Product Development teams, and collaborate on new developments to ensure it the product suits our clients' needs
  • Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our partners' operations
Desired Qualifications
  • Experience with programming, scripting or statistical packages (e.g. Python, R, Matlab, SQL) is a plus

1,001-5,000 employees

Software for human-driven analysis of real-world data
Company Overview
Palantir is committed to helping organizations get value out of their data while protecting sensitive information from misuse and abuse.
  • Transparency
  • Take-What-You-Need Time Off Policy
  • Family Support
  • Community
  • Equity
  • Mental Health and Wellbeing
  • Healthcare