Customer Service Representative

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Join a diverse team of innovators who bring their worldview, unique backgrounds, and individual life experiences to work every day. It’s no accident — we work hard to cultivate a workforce that reflects our patients and partners. We believe it’s the only way to drive healthcare forward and remain a global leader in medical technology and solutions.

Drive retention of new patients during their onboarding on insulin pump and/or continuous glucose monitoring through dynamic outbound calls at various points of therapy and inbound calls related to: Product education, Patient assessments, Additional factors such as diet, exercise and lifestyle, and Goal setting, barrier identification and coaching. This role is expected to collaborate with members of other departments and representatives to fully address customer needs.
We are actively looking for talented people who speak English and Finnish languages to join our team!

Responsibilities may include the following and other duties may be assigned:

• Builds positive relationships with patients, assisting with goal setting, realizing goals, identifying, and overcoming concerns during therapy onboarding
• Use dynamic communication skills to identify patient unmet needs and "pain points" and utilize objection handling techniques to communicate with the patient
• Monitor Helpline call activity, online learning activity, and CareLink data to identify patients that may need additional support and direct to appropriate group for intervention
• Measure success through monitoring patient retention, patient learning metrics, quality scores and customer satisfaction ratings 
• Test and conduct "proof of concept" sessions with patients to enhance StartRight solutions
• Cooperate and coordinate with Medtronic team members encouraging positive work environment, adapting to changing situations, environments, and various shifts to meet customer needs 
• Available to work on-call outside of business hours as scheduled in department
• Work hybrid (2 days office)

Required Knowledge and Experience:

• Fluent in English and Finnish
• Computer literate with experience using MS Office suite (Word, Excel, Outlook) and a CRM system
• Ability to effectively multi-task (navigate between programs to access customer data and input 
• Ability to build relationships with patients that creates trust and engagement text whilst providing real-time care instructions)
• Basic to intermediate level of math skills required to assist customers with their vital statistics

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here