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The Role

The Account Manager on our Client Partnerships team is a trusted resource to Nordic clients and is responsible for providing excellent customer service through the course of day-to-day support and coordination of sales activities. This position is a critical part of the Client Partnerships team and serves, in conjunction with the Account Directors and Directors of Business Development, as the central point of contact for clients, managing business opportunities, solving problems in the spirit of Nordic’s maxims, and providing operational support.

Key Responsibilities

The Account Manager will have the following key responsibilities which include, but are not limited to:

• Creating and maintaining exceptional relationships with key client stakeholders and internal partners
• Providing excellent customer service through creative problem solving in addition to timely and professional communication
• Anticipating client needs and responding attentively to inbound client requests
• Supporting the full sales life cycle including tracking and responding to client opportunities, confirming contract details and extensions, assisting with proposal development, preparing for client meetings and onsite visits, and capturing client feedback
• Scheduling interviews for Nordic consultants, clients and consultant on-site leads
• Preparing and managing engagement-related contracts and documents
• Coordinating with internal partners to facilitate consultant onboarding to Nordic’s clients’ sites
• Developing and complying with internal processes to maintain relevant customer details such as: business opportunities, client contacts, and communications
• Assisting with and attending Nordic special events and conferences at Corporate office or other locations
• Collaborating with internal team members to continually enhance operational processes to improve business operations, client experience, and operational efficiency
• Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary

Skills and Experience

• Bachelor’s degree or equivalent experience
• Demonstrated success in customer service or account management
• Experience utilizing a strong customer service attitude and skill set
• Excellent communication skills, written and verbal
• Strong attention to detail and ability to organize and prioritize tasks
• Must demonstrate and embody Nordic’s maxims
• Able to work well under pressure and within time constraints
• Ability to work independently as well as within a team environment
• 1-3 years of experience in sales operations related field preferred

Additional details

• Position will be located in Madison, WI at Nordic’s Home Office
• Ability to travel up to 10% of the time