Manager-Patient Access

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job enhances and maintains a properly functioning registration process through a cross-department organizational structure in which functional areas act interdependently during a patient call and/or visit, contributing critical information required for clinical service and procuring payment. Creates a culture of quality and accurate information capture consistently across the organization while managing and leading the daily operations of assigned divisions within scheduling or registration. Directs department activities, ensures compliance with corporate standards, ensures department achievement of annual and periodic goals for significant statistical indicators of performance and oversees registration quality and collections.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

Required - High school diploma or equivalent.

Preferred - Bachelor's degree in accounting, finance, or healthcare administration.

Work Experience

Required - 9 years of revenue cycle, finance, accounting, or related transactional processing experience, including three years of supervisory experience;

OR

5 years of revenue cycle, finance, accounting, or related transactional processing experience including three years supervisory experience with a bachelor’s degree in accounting, finance, healthcare administration or related field.

Preferred - Experience in a multi-facility system with substantial clinic exposure.

Knowledge Skills and Abilities (KSAs)

• Knowledge of medical terminology.
• Knowledge of healthcare industry financial statistical indicators and ability to use, leverage or enhance core revenue cycle technologies.
• Strong interpersonal and customer service skills and ability to gather and disseminate information through effective communication with a diverse range of people.
• Good organizational, time management, interpersonal, and conflict resolution skills and ability to exhibit sound judgment in handling/escalating difficult situations.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Computer skills and dexterity for data entry and retrieval of information.
• Proficient with Windows-style applications and various software packages specific to role and keyboard.
• Ability to work a flexible schedule (e.g. 24/7, weekend, holiday, on call availability).

Job Duties

• Ensures quality of care and patient satisfaction through unit-specific systems and improvements and monitors and manages department metric performance.
• Manages, develops, retains and inspires an engaged workforce and manages staff performance.
• Assists with research, education and training to support cutting edge patient care and services.
• Ensures operational profitability with preliminary budgets, performance data, system reporting, and inventory management.
• Supports long-term strategic business plans through department-specific business planning and special projects.
• Manages the physical and technological infrastructure and supports organizational structures.
• Adheres to and ensures staff adherence to hospital customer service standards, (i.e. Acknowledge, Introduce, Duration, Explanation, and Thank You (AIDET); Lean initiatives; and strategic goals).
• Performs other related duties as required.

The above statements describe the general nature and level of work only.  They are not an exhaustive list of all required responsibilities, duties, and skills.  Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Must be able to sit and for prolonged periods of time.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.