Full-Time
Assistant Call Center Manager
Confirmed live in the last 24 hours
Window Nation
501-1,000 employees
Home improvement specializing in windows and doors
Compensation Overview
$65k - $70kAnnually
Mid, Senior
Fulton, MD, USA
Work out of our Fulton, MD call center location.
- 3+ years of Call Center management experience
- 4+ years of customer service experience in a call center, retail or other similar customer facing positions
- High School Diploma, GED, or equivalent
- Assist Call Center Manager in day-to-day Call Center operations
- Engage and motivate team to meet or exceed performance targets
- Manage daily activities of Sr Call Center Agents
- Manage eligibility and performance of remote agents
- Manage Deal Saver (missed opportunity application)
- Manage quality assurance review of Agent calls and communications
- Act as subject-matter expert for Agent questions
- Assist with interviewing for team lead roles
- Review Call Center reporting to proactively identify operational challenges and implement solutions
- Champion Career Progression
- Support employees, other managers, and call center operations through the completion of ad-hoc tasks and projects
- Assist other management team members in identifying trends and establishing call center goals
- Ensure staff members achieve desired service levels and take corrective action, as needed
- Resolve escalated Sales Market issues.
- Update team on lead change requirements and Market specific updates.
Window Nation specializes in home improvement by providing replacement windows, doors, and vinyl siding to homeowners. Their products are custom-made to meet the specific needs of each client, ensuring a perfect fit for various budgets and style preferences. The company operates in major U.S. cities and employs professional installers who take precise measurements to guarantee quality installation, which enhances the longevity and performance of their products. Window Nation differentiates itself from competitors by offering a wide selection of over 10 brands, special financing options, and promotions like "Buy 2 Windows, Get 2 Free". Their goal is to help homeowners improve energy efficiency, curb appeal, and overall property value while making the home improvement process accessible and affordable.
Company Stage
Acquired
Total Funding
N/A
Headquarters
Fulton, Maryland
Founded
2006
6 month growth
↑ 4%1 year growth
↑ 4%2 year growth
↑ 4%
Simplify's Take
What believers are saying
- Expansion into new markets like Milwaukee indicates growth and increased job opportunities.
- Partnerships with organizations like Habitat for Humanity highlight the company's commitment to community and philanthropy.
- Utilizing advanced project management tools like Wrike can lead to improved efficiency and collaboration within the company.
What critics are saying
- The home improvement market is highly competitive, requiring constant innovation to stay ahead.
- Reliance on promotions may impact profit margins if not managed carefully.
What makes Window Nation unique
- Window Nation offers a wide range of custom-made windows and doors from over 10 different brands, providing more options than many competitors.
- Their emphasis on professional installation ensures precise measurements and longevity, setting them apart from DIY-focused competitors.
- The use of promotions like 'Buy 2 Windows, Get 2 Free' and 'Pay Nothing For 2 Years' attracts cost-conscious consumers, a strategy not commonly employed by all competitors.