Technical Product Support Advisor

Job Description

Are you passionate about animal health and making a positive impact on the world? Join our research-driven biopharmaceutical company as a Technical Product Support Advisor in Veterinary Pharmaceuticals. We are dedicated to inventing medicine and vaccine innovations that make a difference for patients across the globe.

In this role, you will be part of our Animal Health Division, a trusted global leader in veterinary medicine. Our mission is to preserve and improve the health, well-being, and performance of animals and the people who care for them. As a global team of professionals, we have a deep sense of responsibility towards our customers, consumers, animals, society, and the planet.

Responsibilities:

• Provide first-line technical support: Handle technical enquiries, requests for information, complaints, and pharmacovigilance reports via telephone, email, and other means
• Ensure accurate recording and management of enquiries: Record and process technical enquiries, pharmacovigilance reports, and product quality complaints on our company’s CRM system
• Administrative support: Manage incoming and outgoing correspondence, handle payment of invoices related to technical cases, and assist with other administrative processes as required
• Knowledge base management: Capture useful technical information for training purposes and contribute to our knowledge base of product-related technical information
• Stay up to date with industry developments: Attend relevant internal training, sales meetings, external meetings, congresses, and exhibitions to maintain a broad understanding of our company’s product range and veterinary advancements
• Collaborate with cross-functional teams: Support other teams and departments within the business as required, building relationships with technical marketing teams to address common queries and maximize learning opportunities

Requirements/Qualifications:

• Veterinary nurse, veterinary technician, or equine graduate to ensure a balanced skill set within the team.
• Technical veterinary knowledge gained in a veterinary practice or large animal farming environment
• Excellent oral and written communication skills with the ability to empathize and provide professional service
• Maintain accuracy and attention to detail in a fast-paced environment
• Fully competent in the use of MS Office applications, databases, and other systems for recording data
• Friendly and flexible approach to work, able to work well in a team and manage multiple tasks under time pressure
• Take a proactive approach to problem-solving and support change initiatives.
• Call centre or complaints management experience would be desirable, with an understanding of pharmacovigilance principles, and familiarity with the veterinary pharmaceutical industry

Don’t miss the opportunity to contribute to the health and well-being of animals and the world’s food supply. Join our vibrant and fast-paced organisation and make a difference in the field of veterinary medicines!

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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