Full-Time

Technical Product Support Advisor

Posted on 11/27/2024

MSD

MSD

Entry, Junior

Milton Keynes, UK

Hybrid position requiring in-office presence.

Category
Veterinary Professionals
Medical, Clinical & Veterinary
Requirements
  • Veterinary nurse, veterinary technician, or equine graduate to ensure a balanced skill set within the team.
  • Technical veterinary knowledge gained in a veterinary practice or large animal farming environment
  • Excellent oral and written communication skills with the ability to empathize and provide professional service
  • Maintain accuracy and attention to detail in a fast-paced environment
  • Fully competent in the use of MS Office applications, databases, and other systems for recording data
  • Friendly and flexible approach to work, able to work well in a team and manage multiple tasks under time pressure
  • Take a proactive approach to problem-solving and support change initiatives.
  • Call centre or complaints management experience would be desirable, with an understanding of pharmacovigilance principles, and familiarity with the veterinary pharmaceutical industry.
Responsibilities
  • Provide first-line technical support: Handle technical enquiries, requests for information, complaints, and pharmacovigilance reports via telephone, email, and other means
  • Ensure accurate recording and management of enquiries: Record and process technical enquiries, pharmacovigilance reports, and product quality complaints on our company's CRM system
  • Administrative support: Manage incoming and outgoing correspondence, handle payment of invoices related to technical cases, and assist with other administrative processes as required
  • Knowledge base management: Capture useful technical information for training purposes and contribute to our knowledge base of product-related technical information
  • Stay up to date with industry developments: Attend relevant internal training, sales meetings, external meetings, congresses, and exhibitions to maintain a broad understanding of our company's product range and veterinary advancements
  • Collaborate with cross-functional teams: Support other teams and departments within the business as required, building relationships with technical marketing teams to address common queries and maximize learning opportunities

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

N/A

INACTIVE