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Technical Integration Specialist
Travel, Remote
Confirmed live in the last 24 hours
Locations
Calgary, AB, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Data Structures & Algorithms
Management
SQL
Requirements
  • You have exceptional written and verbal communication skills
  • You have an outstanding technical aptitude (familiarity with APIs, SQL, QAing, etc.), and can quickly learn the ins and outs of our technical platforms to optimize partners performance
  • You have a data-driven decision making mentality that'll allow you to draw insights and tell a compelling story to improve partners performance and relationships
  • You have a detail oriented mindset with the ability to thrive in fast moving, ambiguous environments
  • Work with a group of ultra-smart hard-working talent coming from companies such as Google, Uber, & Facebook
  • Join a results-driven organization where performance is measured by your output and not the number of hours you work
  • Be part of a 100% transparent culture where every employee has access to board decks, strategy, and financials
  • Work on projects that have instant impact, with most engineers pushing code to production within their first week
  • Every day you will be helping our customers save money, earn rewards, and experience more of what life has to offer, making this a very rewarding and meaningful career
Responsibilities
  • Technical Support & Relationship Management: You will own the partner onboarding, technical deployment, and support strategy. Additionally, you will be the technical point of contact for diagnosing issues with supplier & partner integrations, investigating data anomalies and answering support questions from both internal and external parties
  • Improve Partner Performance: You will optimize our portfolio of accounts through iterative testing and experimentation to help our partners and Super grow. This includes reviewing partner technical performance (including error rate, feed optimization and up-time), understanding the opportunities and then tweaking variables to test for improvements
  • Collaborative Execution: work with business and engineering teams to execute on group priorities and ensure you're supporting broader business goals. You will be responsible for the documentation of integration and technical support processes to ensure team productivity and efficient communication
  • Suppliers & Partners Onboarding:
  • Collecting technical requirements
  • API documentation
  • Defining intercompany processes Data management (Example: Mapping external partner data to internal data and data structures)
  • Credential management
  • Initial account configurations
  • Running kick-off meetings and acting as the technical liaison
  • Testing / QA (make API calls using internal and external tools as well as debugging and analyzing logs)
  • Tech support:
  • Diagnose issues with suppliers & partners integrations including errors at each step of the booking flow, hotel or room mapping issues
  • Investigate data anomalies such as inaccurate financial data (e.g. negative revenue, cost don't match billed amount), discrepancies between different data sources
  • Answer any support questions coming from Operations, Finance, and Account Management
  • QA customer service agents work related with certain procedures
  • Review/make changes to configurations
  • Integration & Tech Support processes and monitoring:
  • Documentation
  • Help to improve team productivity
  • Create dashboards and alerts
  • File/report bugs
  • Help to pre-filter / pick up tickets: reproduction, full tracing of the issue, gather requirements
  • Relationship management:
  • Communicate with internal and external parties regarding any of the above points
  • Main point of contact for our provider hubs partners (Travolutionary, TGX, Juniper)
  • Work closely with the Business and Engineering teams on improving the performance of our suppliers and partners
  • Be able to translate, explain, and train non-tech team members on technical issues in a simple way that makes sense for them
  • Project management for ENG Connectivity:
  • Scope out and gather information/requirements for some of their projects
  • Evaluate tickets priorities
  • Follow up and chase relevant stakeholders to unblock the team
  • Monitor key metrics after new product/feature release or changes
Desired Qualifications
  • You have previous experience in a technical support role; a background in the travel industry is a plus!
Super

201-500 employees

Cashback & savings platform
Benefits
  • Health, dental, & vision insurance
  • $360 annual wellness allowance
  • Employee assistance programs
  • Unlimited PTO
  • Recharge days throughout the year
  • Parental leave + top-up program
  • Annual $200 travel allowance
  • Employee-exclusive discounts
  • Remote work option
  • Generous equity options
  • $1,200 annual learning & development allowance
  • $500 WFH allowance (one-time)
  • Free food Fridays!
Company Core Values
  • Make an impact
  • Move fast with intention
  • Same goal, one team
  • Data-driven
  • Open, transparent, & respectful
  • Be an owner