Food & Beverage Assistant Manager

Job Description

We invite you to join the world of luxury hospitality at Fairmont Olympic as our new Assistant Food & Beverage Manager! The Assistant Food & Beverage Manager plays a crucial role in supporting the overall success of our diverse food and beverage operations. Working closely with the Food & Beverage Manager, this position is responsible for overseeing daily operations across all F&B outlets, ensuring exceptional guest service, managing staff, and contributing to profitability. The ideal candidate is a highly motivated, detail-oriented leader with a strong passion for food and beverage excellence and a proven ability to inspire and develop a team.  

Key responsibilities: 

• Supervises day to day function of all restaurant employees, facilities, sales, and costs
• Controls and analyzes, on an ongoing basis, the following: Quality levels of production, Guest satisfaction (VOG), Employee satisfaction (EES), Operating costs (financials), Sanitation, cleanliness, hygiene (front & back of house)
• Establishes and maintains effective employee relations
• Conduct candidate interviews, hiring, employee orientation, training, on the job performance, coaching, counseling and suspension if necessary to ensure appropriate staffing and productivity
• Attends and contributes to the weekly food and beverage departmental meetings
• Conducts cleaning inspections on a regular basis to ensure compliance with health standards and hotel cleanliness standards
• Participates in service as necessary in accordance with the requirements and practices of the restaurant
• Ensures hotel grooming and appearance standards are met
• Controls stocks for daily use in restaurants to ensure service requirements are met
• Ensure all health and safety procedures and policies are adhered to by all staff and follow through with any health and safety requests made by staff
• Participates in the preparation of the food and beverage department budget and goals
• Conducts all administrative work required, including but not limited to schedules, cleaning and maintenance logbooks, opening/closing duties, cleaning checklists
• Tracks and compiles sales statistics per month, other checklists and reports as deemed necessary to effectively run and maximize profits for the outlet.
• Expected to contribute to hotel committees and various events
• Maintain ALL Safe Standards, ensuring all hygiene and prevention measures are being met
• Adhere to alcohol handling procedures and policies • Adhere to all LQA standards set for the department
• Will work weekends, holidays and shift work as scheduled
• Any other tasks as assigned

Team Management

• Motivate, supervise, and discipline team members as needed.
• Recruit, interview, and onboard new employees. 
• Identify and develop high-potential team members.
• Conduct regular performance reviews and provide ongoing feedback.
• Monitor appearance, professionalism, and attitude of all team members.
• Develop and maintain training programs aligned with business needs.
• Create weekly schedules based on business levels and budget guidelines.
• Prepare payroll and gratuity reports accurately and on time.
• Lead monthly departmental meetings to share updates, gather feedback, and address operational concerns.

Other Responsibilities

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management of the Hotel
• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Operational Leadership

• Supervise daily venue operations to ensure seamless service and guest satisfaction. 
• Act as the point of contact for all venue-related matters during shift coverage.
• Maintain and uphold Fairmont and LQA standards, consistently delivering a luxury experience.

Qualifications

What will you bring to this role?

Your experience and skills include:

• Diploma in Hospitality Management/Food & Beverage preferred
• Additional certification(s) in Food & Beverage will be an advantage
• Minimum 5 years of relevant experience in a similar capacity
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Working knowledge of MS Excel, Word, & PowerPoint
• MAST & Food Handler’s Certification

Competencies

• Strong interpersonal and training skills and good communication and customer contact skills 
• Service oriented with an eye for details
• Ability to work well in stressful & high-pressure situations
• A team player & builder
• Well-presented and professionally groomed at all times

Physical Aspects of Position include but are not limited to the following: 

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Additional Information

Employee Benefits: 

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. 

What is in it for you:

• $33.00/hour
• Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
• Parking/Commuting Discounts
• Paid meal breaks with complimentary meals served in our Staff Dining room
• Learning programs through our Academies
• Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
• 401K Retirement plans with a 4% match for all colleagues
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun, elegant atmosphere with amazing colleagues!

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging: We celebrate our differences. We support each other and we always stand together.​

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity: We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.