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Merchant Operations Program Manager
Posted on 3/10/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Sales
Requirements
  • Bachelor's degree in Business, Finance, Engineering, Economics, a similar degree or equivalent practical experience
  • Prior project management experience (PMP is nice to have). Process management experience (lean six sigma black belt nice to have)
  • Demonstrated understanding B2B support operations (technical or business), processes and systems including key metrics
  • Experience managing client expectations / requirements
  • Experience in services, operations and/or sales
  • Prior experience in consumer lending or financial services a plus
  • Self-starter with strong sense of urgency and accountability
  • Excellent team player who is highly self-motivated, detailed-oriented, and enjoys learning new things
  • Skilled in focusing on desired results, determining what is important, clarifying next steps and prioritizing work effectively to meet deadlines and achieve desired results
  • Ability to make discretionary decisions based on research, with certain degree of creativity and latitude
Responsibilities
  • Work in lock step with Operations leadership to identify, size, and prioritize business-critical, strategic initiatives from ideation / problem identification through to implementation and iteration
  • Building and driving compelling business cases for deeper product / technology investment in critical areas of op-identified opportunities
  • Partner with product, engineering and XFN merchant-facing teams and lead cross-functional discovery and scoping sessions, amplifying critical KPIs and the voice of the merchant
  • Create project scope, schedule and budget plans and manage the team projects executionIdentify project stakeholders managing expectations through the project lifecycle
  • Partner with cross-functional project leads and managers to coordinate planning and oversee dependencies to successfully operationalize programs
  • Manage post-launch monitoring and ensure that the new products/merchants servicing cost and unit economics are within the expectation or in parity with the existing product lines
  • Drive project governance framework such as Working Groups, Steering Committees etc to drive issue resolution and decision making
  • Develop a communications plan setting out who is going to receive messages about the project, when and in what format
  • Project Risk, Issues, Actions & Dependencies including the processes for logging and tracking
Affirm

1,001-5,000 employees

Point of sale installment loans for consumers
Company Overview
Affirm seeks to deliver honest financial products—to improve lives. The company operates a buy-now-pay-later platform for consumers at the point of sale.
Benefits
  • Spending wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
  • Supportive communities: Get involved with our employee resource groups and community groups
  • Remote-first workforce: If your role is remote, you can set up shop anywhere in your home country
  • Generous time off: Take the time you need when life happens
  • Health benefits: Get a plan that fits your needs
  • Mental healthcare: Take care of your mind with great mental health programs
  • Parental leave: Birth and non-birth parents get 18 weeks paid leave. Plus, a 4-week return-to-work transition program, at full base pay.
  • Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family.
  • Away days: We offer 24 company-wide paid days off—which help our teams collectively pause to recharge.
  • Learning & development: Engage in exciting learning programs to level up your growth.
Company Core Values
  • People come first: We consider our impact on people’s lives before we think about our own interests.
  • No fine print: We are completely transparent and honest—with our customers and with each other.
  • It's on us: We take full accountability for our actions, never shirking responsibility or passing the buck.
  • Simpler is better: We make complex things simple and clear.
  • Push the envelope: We never stop innovating, taking smart risks, and raising the bar.