We need an exceptional program manager to scale merchant operations, support our growing business and adapt the servicing operating model based on the new or differentiated products, merchant segments and geographies. The ideal candidates will have strong business acumen and judgment with the ability to lead complex cross functional programs/projects, build new decision making frameworks, and drive continuous improvements. This role requires a strong background in project and process management to plan and implement complex operational expansion programs. 

What You’ll Do: 

• Work in lock step with Operations leadership to identify, size, and prioritize business-critical, strategic initiatives from ideation / problem identification through to implementation and iteration. 
• Building and driving compelling business cases for deeper product / technology investment in critical areas of op-identified opportunities
• Partner with product, engineering and XFN merchant-facing  teams and lead cross-functional discovery and scoping sessions,  amplifying critical KPIs and the voice of the merchant.  
• Create project scope, schedule and budget plans and manage the team projects executionIdentify project stakeholders managing expectations through the project lifecycle
• Partner with cross-functional project leads and managers to coordinate planning and oversee dependencies to successfully operationalize programs 
• Manage post-launch monitoring and ensure that the new products/merchants servicing cost and unit economics are within the expectation or in parity with the existing product lines  
• Drive project governance framework such as Working Groups, Steering Committees etc to drive issue resolution and decision making
• Develop a communications plan setting out who is going to receive messages about the project, when and in what format.
• Project Risk, Issues, Actions & Dependencies including the processes for logging and tracking.

What We Look For:

• Bachelor’s degree in Business, Finance, Engineering, Economics, a similar degree or equivalent practical experience
• Prior project management experience (PMP is nice to have). Process management experience (lean six sigma black belt nice to have)
• Demonstrated understanding B2B support operations (technical or  business), processes and systems including key metrics 
• Experience managing client expectations / requirements
• Experience in services, operations and/or sales
• Prior experience in consumer lending or financial services a plus
• Self-starter with strong sense of urgency and accountability
• Excellent team player who is highly self-motivated, detailed-oriented, and enjoys learning new things
• Skilled in focusing on desired results, determining what is important, clarifying next steps and prioritizing work effectively to meet deadlines and achieve desired results
• Ability to make discretionary decisions based on research, with certain degree of creativity and latitude

Location - Remote Canada

Please note that visa sponsorship is not available for this position.