IT Support Specialist
Confirmed live in the last 24 hours

1,001-5,000 employees

World’s leading partnership management platform
London, UK
Experience Level
Desired Skills
IT & Security
  • 3-5 years of end-user support
  • 2+ years of dedicated application support
  • Experience with IT integrations (SSO, API, etc)
  • Experience with creating technical documentation
  • Site owner for local and regional offices
  • Ability to work independently and think creatively
  • Experience supporting SaaS applications such as Google Workspace, Slack, Zoom and other SaaS applications
  • Experience with using a ticketing system such as Jira, Freshdesk, etc
  • Ability to support predominantly a Mac based environment
  • Ability to work independently without in-person supervision
  • Understand information security principles and best practices
  • Work closely with the global IT team to provide support across all time zones
  • Responsible for keeping relevant stakeholders informed of any updates during the resolution of their requests
  • User accounts - new user access, assists with issues, manage user permissions, and handling user terminations
  • Troubleshoot and resolve SaaS issues
  • Conduct research to understand, explain and resolve technology issues
  • Communicate updates to users that have been or may be affected by a problem
  • Utilizes help desk tracking software to present recommendations and improvements for user systems
  • Support and troubleshoot AV systems for conference rooms and townhalls
  • Research and implement new functionality