Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

LogRocket

501-1,000 employees

Session replay and analytics for software optimization

Mid

Cambridge, MA, USA + 1 more

Required Skills

Sales

Requirements

4+ years experience in a Customer Success role with a B2B SaaS company
Experience owning retention, churn rate, and upsells
Ability to identify key champions and potential areas of expansion
Self-learner and self-starter, able to become a product expert and customer advocate
Strong organizational skills and detail-oriented skills needed
Excellent written and verbal skills
Demonstrated ability to communicate both technical and business concepts
Drive long-term customer adoption through scalable onboarding with multiple departments and use cases
Proven track record of managing successful cross-functional programs that drive customer success
Ability to work cross-departmentally with internal teams such as sales, product, and support
Love for start-ups is a must!

Responsibilities

Lead calls with Executives and other key stakeholders
Manage successful cross-functional programs that drive customer success
Work cross-departmentally with internal teams such as sales, product, and support

About LogRocket

Founded in 2016, LogRocket’s goal is to make every experience on the web as perfect as possible. We’re solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer’s experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We’ve already attracted an elite roster of over 2,800 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that.

Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we’ve raised $55M in funding and we’re eager to bring talented people onboard to support our growth. We’re on a mission to improve society’s experience with software and that’s where you come in.

About You:

4+ years experience in a Customer Success role with a B2B SaaS company
Experience owning retention, churn rate, and upsells
Ability to identify key champions and potential areas of expansion
Self-learner and self-starter, able to become a product expert and customer advocate
Strong organizational skills and detail-oriented skills needed
Excellent written and verbal skills (you will be leading calls with Executives and other key stakeholders)
Demonstrated ability to communicate both technical and business concepts
Drive long-term customer adoption through scalable onboarding with multiple departments and use cases
Proven track record of managing successful cross-functional programs that drive customer success
Ability to work cross-departmentally with internal teams such as sales, product, and support
Love for start-ups is a must!

Benefits & Perks

Extensive health, dental, and vision benefits
Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached
Three months of fully-paid parental leave to any employee welcoming a child into their home
401k and commuter benefits
Generous stock options - we all get to own a piece of what we’re building
Regular team outings and activities
Flexible working hours and location
Monthly employee gifts
For those in office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks (healthy & non-healthy)

Even if you don’t meet all of the listed requirements, we still encourage you to apply. We believe learning is a vital component of success in any role here at LogRocket, and we’re happy to chat with folks from non-traditional backgrounds for our open roles.

LogRocket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

LogRocket

View

Website

View Company Profile

LogRocket stands out as a leading company in the software industry, offering a unique blend of session replay, product analytics, and error tracking to optimize product experiences. Their use of machine learning to identify and prioritize technical and UX issues sets them apart, allowing teams to proactively address problems before users even report them. This proactive approach to problem-solving, coupled with their commitment to creating the best user experience, makes LogRocket an attractive workplace for those seeking to advance in the tech industry.

Company Stage

Series C

Total Funding

$59.1M

Headquarters

Boston, Massachusetts

Founded

2016

Growth & Insights

Headcount

6 month growth

↑ 26%

1 year growth

↑ 74%

2 year growth

↑ 103%

Benefits

Flexible Work Hours - Flexible hours allow you to work when you are most productive. You can work with your manager to best plan your daily work schedule.

Stock Options - Full-time employees receive stock options - we believe that we all should own a piece of the incredible company we’re building.

Health, Dental & Vision Coverage - Our robust nationwide health plans give you the flexibility to select the right coverage for you and your family through a variety of plan options.

Unlimited PTO - Enjoy time to travel, plan a staycation, or just take a day off when needed with our unlimited PTO policy. Each employee is afforded the flexibility to rest and recharge.

Parental Leave - Balancing work and family is essential, so LogRocket offers three months of fully-paid parental leave to any employee welcoming a child into their home.

Learning & Development - We know how important career growth is, so we offer a yearly $500 stipend to help support continued development throughout your journey.

Lunch & Snacks - Free catered lunches three days a week plus unlimited snacks and cold brew in our office.

Social Activities - Being remote has not stopped us from hosting fun events. From trivia to chocolate making to virtual paint nights, we ensure employees are fostering connections and building strong relationships.

401(k) - Plan and invest for the future with a 401(k) via Guideline. LogRocket’s 401(k) plan provides you an opportunity to defer compensation for your long-term savings.