Customer Success Manager
Confirmed live in the last 24 hours
LogRocket

501-1,000 employees

Session replay and analytics for software optimization
Company Overview
LogRocket stands out as a leading company in the software industry, offering a unique blend of session replay, product analytics, and error tracking to optimize product experiences. Their use of machine learning to identify and prioritize technical and UX issues sets them apart, allowing teams to proactively address problems before users even report them. This proactive approach to problem-solving, coupled with their commitment to creating the best user experience, makes LogRocket an attractive workplace for those seeking to advance in the tech industry.

Company Stage

Series C

Total Funding

$59.1M

Founded

2016

Headquarters

Boston, Massachusetts

Growth & Insights
Headcount

6 month growth

24%

1 year growth

70%

2 year growth

100%
Locations
Cambridge, MA, USA • New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
CategoriesNew
Customer Success & Support
Customer Experience
Customer Success
Sales & Account Management
Strategic Account Management
Requirements
  • 4+ years experience in a Customer Success role with a B2B SaaS company
  • Experience owning retention, churn rate, and upsells
  • Ability to identify key champions and potential areas of expansion
  • Self-learner and self-starter, able to become a product expert and customer advocate
  • Strong organizational skills and detail-oriented skills needed
  • Excellent written and verbal skills
  • Demonstrated ability to communicate both technical and business concepts
  • Drive long-term customer adoption through scalable onboarding with multiple departments and use cases
  • Proven track record of managing successful cross-functional programs that drive customer success
  • Ability to work cross-departmentally with internal teams such as sales, product, and support
  • Love for start-ups is a must!
Responsibilities
  • Lead calls with Executives and other key stakeholders
  • Manage successful cross-functional programs that drive customer success
  • Work cross-departmentally with internal teams such as sales, product, and support