ESM Functional Consultant

JD • Accountable for pre-sales activities for Service Management, Solution designing based on technologies such as ServiceNow, SIAM, ITSM,Remedy, SummitAI, Cherwell etc. • Response to RFPs, RFIs, scoping and solution's with proper documentation • Collaboration and support of internal teams e.g. Presales, architects and sales in the implementation of customer presentations, workshops, offers and technical and functional issues. • Lead Generation for SIAM, ITSM and ITAM Services • Governance with required partners and stakeholders • Work independently with prospects / customer’s/technical teams on scoping and solutioning • Preparation and execution of design workshops • Questioning requirements (needs vs. wishes). • Advice to the customer regarding the best technical and functional solution."