Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.
The opportunity
Job Summary
The First-GenerationProgramManagersprovide high-quality customer service to the Southern New Hampshire University community. General duties include seekingout andaddressing the needs and desires of thefirst-generationstudent population and planningfirst-generation-specific programming.Employees must be willing, on occasion, to work flexible hours,latenights,and weekends.Our student employees are essential in helping us build community and support others finding a sense of belonging at SNHU, especially as ourfirst-generation studentpopulation may not as easily make the connection. We look to hire students whodemonstrateintegrity.
Job Responsibilities
- Assist in the hiring, supervision, evaluating, and training of all First-Generation Catalyst staff.
- Help with planning training for First-Generation Catalyst staff.
- Generate programming calendar, and assign First-Generation Catalysts to each event for planning, marketing, set-up, execution, and clean-up.
- Serve as an open line of communication between First-Generation Catalyst staff and the Davis Grant Principal Investigator.
- Review and maintain written manuals for all procedures and policies.
- Schedule and plan weekly First-Generation Catalyst staff meetings.
- Meet with Davis Grant Principal Investigator on a weekly basis.
- Provide monthly programming specifically geared to the needs of first-generation college students.
- Advertise monthly programs and first-generation specific items of interest to the campus population.
- Manage First-Generation Catalyst staff, including daily job expectations and semester programming.
- Perform other duties as assigned
Minimum Qualifications
- Must be a full-time enrolled student in an Undergraduate Day or Graduate Day Program.
- Must have worked as a First-Gen Student Catalyst at least one year.
- Must be able to climb stairs, sit, stoop, walk and carry 50 lbs. as needed.
- This position is available for Work Study and non-Work Study students.
Learning Outcomes (NACE Competencies)
- Develop Communication skills through professional interactions with students, staff, and faculty.
- Strengthen Teamwork skills by collaborating with department staff and fellow student employees.
- Build Professionalism through reliability, accountability, and workplace etiquette.
- Enhance Technology skills through the use of office systems, software, or specialized tools.
- Improve Critical Thinking by solving problems and making informed decisions in daily tasks.
- Practice Leadership by taking initiative and supporting departmental goals.
- Increase Career & Self-Development through workplace experience and professional growth.
- Develop Equity & Inclusion awareness by interacting respectfully with diverse populations.
Work Schedule
Up to 20 hours per week, any time between 8 am - 5 pm. Some evening and weekend work is required for programming.
We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.
Compensation
The hourly pay range for this position is $13.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.
Business & Strategy (1)