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Customer Success Manager
Confirmed live in the last 24 hours
Locations
Austin, TX, USA • Dallas, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Data Science
Hadoop
Management
Marketing
Sales
Requirements
  • 5+ years experience in account management, Customer Success or SaaS sales
  • Customer success or account management experience in one of these markets: Big Data, Hadoop, databases, data analytics, business intelligence, application middleware, data management or distributed systems
  • Knowledge and understanding of data technologies with prior experience is a must have in a prior role at a SaaS company within the data space
  • Exceptional written and verbal communication with experience presenting ideas and information
  • Ability to build relationships and trust with those around you
  • Proactive and positive. A team player who is willing to jump in to a fast-paced startup and work to improve processes around you
  • Have the ability to go between collaborative, team-based work and independent, self-driven projects
  • Possess the desire to be a steward of information and knowledge. Have a consulting mindset and ability to understand client's business goals
  • Ability to travel (post Covid-19) up to 35% across the region to visit customers
  • Sales experience growing accounts
  • Ability to mitigate risk
  • Absolutely needs to have experience as a customer success manager, NOT just sales or account manager
  • Possess a "customer satisfaction-focused" mindset
  • Proven experience retaining and expanding into customer accounts
Responsibilities
  • Develop strategic deployment plans for your portfolio of customers
  • Own the engagement and adoption strategy at all stages of the customer life-cycle
  • Proactively manage the day to day account health of those customers, including monitoring usage, regular cadence calls, and Customer Business Reviews
  • Onboard new customers, community and support processes
  • Serve as a trusted advisor to customers by providing expert guidance and best practices to address their business goals, needs, and pain points
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
  • Partner closely with sales to manage account strategy and ensure customer growth and retention
  • Be the voice of the customer as you partner with support, engineering, marketing, product, and sales to shape product development and deliver a best-in-class customer experience
  • Work with the field team to properly sell and position Professional Services Offerings
Alation

51-200 employees

Data analytics for enterprises
Company mission
Alation is a hyper-growth startup leading the Machine Learning Data Catalog space with an innovative product, passionate customers, and a team of people all working towards a common goal: to change the way people work with data.
Benefits
  • Health and wellness package
  • Vacation and time off
  • 401(k), performing bonus, and company equity
  • Promote from within; lunch and learns
  • Commuter benefit program, company outings, happy hours, certain meals provided
Company Values
  • Move the Ball: Taking action, whether it’s effecting a partial solution or taking a small step forward instead of a big one.
  • Listen Like You’re Wrong: Listening with an open mind, trying to understand others’ perspectives before sharing your own.
  • Build for the Long-Term: Taking the time to lay solid foundations for future success.
  • Measure Success Through Customer Impact: The team ultimately measures themselves by the impact they achieve. They strive for fairness and kindness in all interactions.