Senior UX Researcher I
Remote Eligible
Posted on 3/21/2023
Remote in USA
Experience Level
Desired Skills
UI/UX Design
  • 7+ years relevant user research experience working on digital experiences with a proven track record of generating actionable insights that resulted in measurable product improvements
  • Experience with a broad range of research methodologies, both qualitative and quantitative, across the various stages of product development
  • Ability to collaborate closely with ux, product, and engineering partners to incorporate them into the research process and drive alignment around user needs
  • Experience planning and driving high-impact, brainstorming activities (such as design sprints or similar exercises)
  • Experience conducting complex research at scale
  • Excellent written and verbal communication skills and can present effectively to executive audiences
  • Relentless focus on users and solving for their needs and wants
  • Built or scaled research platforms, systems, or programs
  • Proactively identify research opportunities with the highest potential for customer and business impact
  • Independently lead research planning and execution, effectively building alignment with cross-functional peers and stakeholders throughout the research process
  • Clearly communicate and present insights and learnings, tying directly to actionable next steps and impact on product direction
  • Plan and lead research driven brainstorming and alignment sessions
  • Represent customer needs and opportunities, backed by data, in strategic product planning and prioritization
  • Collaborate with Design and Product leadership to align on research priorities and roadmap across multiple work streams
  • Contribute to the growth and development of the UX Research team and discipline within Smartsheet
  • Partner closely with other researchers to build out Smartsheet's research practice and infrastructure including sourcing research vendors to augment the work of your team

1,001-5,000 employees

Cloud-based collaboration platform
Company Overview
Smartsheet's mission is to empower anyone to drive meaningful change - for themselves, their businesses and even for the world.
  • Health and wellness benefits - From sick days to mental health services, we support you. We provide company-sponsored comprehensive healthcare coverage and well-being benefit programs so you can take care of your whole self.
  • Time away - We want you to find time for what matters to you. We offer a variety of programs so you can recharge and reconnect, including paid time off for company holidays, vacation, volunteering, military leave, and parental bonding.
  • An investment in your future - We help you plan for the dreams you’re working toward. We offer every employee competitive pay, retirement contributions, stock awards, and an employee stock purchase program.
  • Perks and discounts - It's the details that make life easier. From discount programs and an allowance for work-related expenses, to medical concierge (U.S. only) and caregiver services, we help set you up for success both at work and outside of it.
  • An inclusive environment - We strive to foster a culture of belonging that is rooted in respect for all people. We believe that by celebrating diversity of voices and experiences, and by creating equitable opportunities for our team, customers, and communities, we enable people to do and be their best.
  • Continuous learning - We know that when you’re growing, so are we. That's why we provide opportunities to develop on the job through internal mobility, virtual learning, and a variety of development programs.
Company Core Values
  • Value-driven culture - We don’t just talk the talk. Our award-winning culture stems from having a core set of values that are lived daily from the top down.
  • Meaningful impact - Smartsheet helps employees achieve more by providing a supportive, respectful culture that pushes its people to excel and innovate.
  • Investing in employees - From wide-ranging benefits to on-site development programs, Smartsheet is truly invested in its employees' well-being — both in and outside of the workplace.