Senior Technical Program Manager
Posted on 7/29/2022
Chicago, IL, USA
- Bachelor's degree in a technical or business discipline (sales or marketing preferred) or a related field, or equivalent work experience
Firmwide Operations at Point B delivers internal and external results through leadership, process, people, and technology while supporting employees in delivering their best for our customers.
Our operations team includes roles focused on People & Culture, Executive Talent, Risk & Legal, Finance, Travel & Events, Communications & Change Management, IT & Facilities, and Marketing. Working across these disciplines we create the foundation from which Point Bers discover and grow their careers.
What makes Point B different? An employee-ownership model that gives you a voice in directing your career and building our company. Diverse leadership opportunities to expand your skills, along with the support needed to deliver great results. A unique culture that recognizes the importance of flexibility and collaboration.
Point B has been consistently recognized as one of the best places to work by Fortune® magazine, The Wall Street Journal, Consulting® magazine, Vault.com® and many others.
The Senior Technical Program Manager (TPM) CRM and leads and supports a CRM focused product portfolio and delivers solutions supporting Point B’s business strategy and objectives.
WHAT YOU’LL GET TO DO:
Define technical product vision and roadmap which supports Point B business strategy and goals
Drive program objectives, define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support.
Work with business stakeholders to understand the business requirements and translate these requirements into technical/functional specifications. Discover the true requirements underlying feature requests.
Work with IT administrators and developers to coordinate the technical development effort, track/drive the project, and manage the operational implementation process.
Drive a cadence to communicate new/updated program, policies, and processes to leaders, stakeholders, and cross functional organizations.
Manage, prioritize and deliver multiple initiatives in partnership with cross-functional teams.
Track and triage requests that require a response from the program team. Ensure requests are assigned to appropriate resources and tracked through completion.
Working with system stakeholders, identify and evaluate business processes for improvement. Revise and create processes that enhance operational workflow and provide positive customer outcomes.
Act as a key documentation stakeholder for the team.
WHAT WE OFFER:
The ability to chart your career path based on expertise and passion
An environment that encourages you to identify new opportunities and supports you in reaching your goals
The chance to have a balanced lifestyle by working with local or national clients in a flexible consulting model
The opportunity to further enable fun and collaborative culture with teams that are as passionate about their communities as they are about their clients
A comprehensive, flexible Total Rewards program that supports and recognizes each’s unique needs and contributions to the firm
WHAT WE EXPECT YOU’VE ALREADY:
Bachelor’s degree in a technical or business discipline (sales or marketing preferred) or a related field, or equivalent work experience
6+ years of Portfolio, Product or Program Management experience focusing on technical solutions
6+ years of experience facilitating technical requirements
6+ years direct experience with enterprise CRM platforms, preferably Salesforce
4+ years of experience with marketing automation and marketing web platforms
Demonstrated ability to work effectively with direct and matrixed teams, including internal, external and remote staff
Outstanding problem-solving and critical thinking skills
Strong oral and written communications skills
Demonstrated ability to work in a fast-paced environment
Functional expertise with CRMs, Marketing Automation Systems and Marketing Web applications
Used Jira or similar in an Agile environment to manage software configuration and development
Business process analysis and modeling
Deep understanding of SDLC, agile development principles and methodologies, and program management
Excellent analysis and prioritization skills
Ability to successfully manage multiple, concurrent projects that require ongoing coordination between multiple teams
Ability to effectively communicate with and present to all levels of staff and leadership across the enterprise
Ability to build lasting cross-functional partnerships and influence stakeholders across the organization to act
THE KIND OF PEOPLE WE LOOK FOR:
Innate problem solvers who want to grow in a flexible, collaborative culture Those who have a growth mindset regarding training, practice, and evolving their skills Versatile people who thrive on variety and challenge Successful in ambiguous environments Desire to and ability to learn Passion for Point B’s Mission, Vision, Values & Culture Gets it done brand and attitude Ability to work from home Flexibility to work after hours once a month for deployments or as needed
Ability to work from home
Ability to work non-standard work hours when necessary
Ability to travel occasionally
YOUR OFFICE HOME BASE:
INTRIGUED TO LEARN MORE?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.
ABOUT POINT B
Point B is a consulting company dedicated to helping organizations with critical initiatives in the areas of customer engagement, growth investments, workforce experience and operations excellence. Our diverse set of experts spans 13 U.S. locations, with international reach via our partnership with Nextcontinent. We’ve helped global organizations of all stages and sizes achieve sustainable success by focusing on the humans at the center of change.
What makes Point B Different?
Our Founding Purpose and Values of our firm. Be part of a fun and collaborative culture with teams that are as passionate about their communities as they are about their clients
Employee Ownership – Giving you a voice in directing your career and building our firm
Benefits – Our comprehensive package includes competitive base pay and an annual bonus, complete health benefits including an option for 100% employer paid premium for medical, vision and dental coverage for employees, ownership shares through our ESOP, self-directed time off and more
Work-Life Balance – A unique culture that recognizes the importance of flexibility and collaboration. Our local and national model empowers you to choose the life you want
Award winning – We are proud to be named a Best Workplace in the US by Fortune magazine, Best Workplaces for Millennials, and Best Workplaces for Women. Hear more about why people love working at Point B on GlassDoor
We are an equal opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status or disability.
Management consulting and venture investment
Point B's mission is to build an enduring firm for the benefit of our people by creating value in diverse ways and putting others first.
- Employee ownership through ESOP
- Competitive pay & annual bonus
- Comprehensive health benefits
- Flexible wellness stipend
- Paid parental leave
- Unlimited vacation
- Flexible leave of absence
- Community leadership support
- Social & community events
- Professional development stipend
- Financial planning & 401(k)
- Life & disability
- Technology stipend