Wunderkind is seeking an enthusiastic and entrepreneurial-minded Senior IT Specialist professional who enjoys meaningful technical problems and challenges in a dynamic and fast paced mature startup environment. Beyond the normal duties stated below, this individual will be encouraged to seek out areas of improvement, automation, and skills development to further their career in IT. Training and other learning opportunities will be provided, but independent research and learning is also expected.

Knowledge areas desired:

1. IT Ticketing and Escalation Processes
2. Directory Services and Permissions
3. Apple enterprise endpoint management concepts (macOS, iOS)
4. Audio-Visual: Webinars, Conferencing, et. al. set-up and configuration
5. Above average language and written communication skills
6. Application services management and troubleshooting
7. Basic understanding of security concepts

Beyond technical skills, candidates will be expected to possess the following:

1. Be calm, focused, and accountable.
2. Doesn’t pretend to know everything but does know how to find the answers.
3. Can self-start, uncover unseen issues, sell their ideas, and proactively work to solutions.
4. Enjoy collaboration with any level of the business, technical or not.
5. Comfortable with “white glove” services for VIPs; has situational awareness.
6. The ability to communicate technical information to non-technical audiences.
7. Perpetual learning and continual refinement

Core Technical Competencies (not all required):

1. End-user services management of the following:
• Jira and Confluence
• Google Workspace
• Okta
• Zoom
• Slack
• Jamf / Intune (95% macOS / 5% Windows)
• Others per need
2. Audio-Visual concepts, configurations and capabilities
3. Basic network knowledge (TCP/IP, DNS, VLANs and WAPs)

On the fence? Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you!

Learn More About Our Company, Culture and 5 Core Values: 

DRIVE UNDENIABLE PERFORMANCE: 

• Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
• Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible

COME HUNGRY:

• Driving $1.2 billion dollars annually in revenue for top eComm brands including Hugo Boss, Cole Haan, Fender, Rag & Bone, Gucci and more 
• Incredible growth and promotion opportunities for top performing employees whether it be a leadership track or building out your own unique specialities 

CARRY EACH OTHER:

• Unwavering commitment to culture, community, office events, and DEI initiatives
• Fully stocked snacks, beverages, and weekly catered lunch
• Exceptional management training programs and internal opportunities for 1:1 coaching

BOUNCE BACK:

• Company support and flexibility through all professional, personal, political, and world news and development 
• Generous work life balance with 20 days PTO, 1 floating holiday, 14 National Holiday closures, Summer Fridays, 2 weeks of Newly-Wed PTO, Maternity & Paternity leave offerings

RESPECT PEOPLE, PRIVACY, IDEAS: 

• Proud to be an equal opportunity and safe workplace 
• Strongly committed to equal employment opportunities for all races, colors, ancestries, national origins, marital statuses, age, citizenship, disabilities, genders or gender identities, or Veteran status

The base salary range for this role is $68,000-$80,000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.

Wunderkind is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

THIS POSITION IS NOT REMOTE

CANDIDATE MUST RESIDE IN NYC METRO AREA

LOCATION: MANHATTAN, NEW YORK CITY

WORKING HOURS: 9am to 6pm M-F