Full-Time

Director – Processing & Underwriting

Confirmed live in the last 24 hours

Hometap

Hometap

201-500 employees

Provides cash for home equity access

Fintech
Financial Services

Senior, Expert

Remote in USA

Preference for candidates located in MA, MI, or NC.

Category
Insurance
Finance & Banking
Required Skills
Salesforce
Customer Service
Data Analysis

You match the following Hometap's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 5+ years of full-time underwriting and/or processing experience within the residential finance industry in a leadership role; experience in training and team development is required
  • 3+ years of direct people management, including proven ability to build and scale a rapidly growing team
  • Demonstrated track record of identifying root-causes of issues and implementing effective solutions via cross-departmental collaboration to improve key performance metrics
  • Experienced leader with outstanding analytical and critical thinking skills
  • Creative, flexible, and solutions-oriented approach to problem solving
  • Comfort and curiosity with analytics
  • Ability to motivate people to achieve goals through teamwork and work across all levels of the organization
  • Proven ability to create and implement department-level strategic plans
  • Strategic thinking and problem solver with exceptional attention to detail
  • Track record of meeting quantitative objectives
  • For candidates located outside of the Greater Boston area, willingness to travel periodically throughout the year as necessary
Responsibilities
  • Oversee the operations and day-to-day management of our Underwriting and Application Specialist teams, managing to exceed daily/monthly productivity targets, accuracy in execution, excellence in customer service and adherence to guidelines
  • Prepare and present regular reporting to the Investment Operations management team, analyzing data to identify, plan, and implement improvements to Hometap’s processes and policies
  • Continuously evaluate our operations process and system configurations with a focus on efficiency, customer service, standardization, and reduction of errors
  • Work collaboratively to drive changes through to implementation in partnership with Product, Engineering, Strategy, and Salesforce teams
  • Train, coach, and mentor your team to ensure high performance, including efficient pipeline management and cross-departmental communication
  • Partner with the Director of Portfolio Risk Management in identifying and mitigating underwriting risks, including monitoring QC error trends, regulatory changes, and emerging risks
  • Ensure team members adhere to investor guidelines and Hometap procedures in processing and underwriting applications
  • Serve as point of contact for Investment Operations managers to quickly analyze, collaborate on and solve for edge cases and escalations using sound investment risk analysis, while ensuring a great homeowner experience
  • Oversee and drive to completion key departmental strategic initiatives related to scale and growth, including reducing cycle time and improving overall team capacity
  • Monitor productivity and budget performance across all of originations, ensuring efficient management of processes, balanced delegation of work, and appropriate prioritization of initiatives
  • Manage, develop and continuously coach team managers and team leads to be strong leaders with strong performing teams
  • Participate in recruiting, career development, and succession planning activities
  • Plan for and execute on team growth, working cross-functionally on hiring plans and partnering with the Originations Enablement Manager on comprehensive onboarding and continuous education training plans
Desired Qualifications
  • Experienced appraisal underwriting and title background preferred
  • Strong knowledge of mortgage or residential finance regulations and guidelines preferred
  • Associate’s or Bachelor’s degree ideally in business, finance, or a related field
  • Preference for candidates located in MA, MI, or NC.

Hometap provides homeowners with a way to access their home equity without selling their property or incurring additional debt. The company offers a lump sum of cash in exchange for a share of the future value of the home, allowing homeowners to unlock up to $600,000 of their equity without monthly payments or interest. Hometap earns revenue by sharing in the appreciation of the home's value when it is sold or when the homeowner repurchases Hometap's share. This approach sets Hometap apart from traditional home equity loans and lines of credit by offering a flexible, debt-free solution. The company's goal is to simplify the financial process for homeowners, helping them achieve their financial objectives, such as paying off debt or funding education, while maintaining a high level of customer service.

Company Stage

Debt Financing

Total Funding

$405.6M

Headquarters

Boston, Massachusetts

Founded

2017

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

-7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Hometap's expansion into New York City enhances market presence and growth opportunities.
  • The appointment of experienced executives strengthens Hometap's structured finance and investor engagement.
  • Rising home values and inflation increase demand for Hometap's alternative financing solutions.

What critics are saying

  • Rising interest rates may make traditional home equity loans more appealing to homeowners.
  • Economic downturns could decrease home values, affecting Hometap's investment profitability.
  • Expansion into new markets may lead to increased regulatory compliance costs.

What makes Hometap unique

  • Hometap offers debt-free home equity access, unlike traditional loans with monthly payments.
  • The Home Equity Dashboard provides homeowners with digital tools for financial decision-making.
  • Hometap's model allows homeowners to access up to $600,000 without selling their home.

Help us improve and share your feedback! Did you find this helpful?

Benefits

401k plan with match

Commuter benefits

Healthcare coverage

Flexible work schedule

Paid parental leave

Unlimited PTO

Learning & development

Generous share package