Full-Time

Customer Success Operations Analyst

Posted on 5/20/2024

SmartBear

SmartBear

501-1,000 employees

Provides software development and testing tools


Junior

Cambridge, MA, USA

Required Skills
SQL
Tableau
Salesforce
Data Analysis
Requirements
  • Minimum 2 years of experience in Customer Success or related go-to-market fields
  • Proficiency in SQL for data querying and manipulation
  • Experience in Salesforce (Lightning Apps, Process Automation Flows, Objects, Notifications, Integrations)
  • Experience in Snowflake/Tableau
  • Analytical skills
  • Advanced reporting skills
  • Data visualization skills
  • Understanding of product usage data and customer-centric metrics
Responsibilities
  • Account Metrics Management
  • Internal Systems Management
  • Operational Improvements
  • Product Data Analysis

SmartBear offers a suite of software development tools, including test management, automation, API development, and application stability solutions, utilizing technologies such as SwaggerHub, TestComplete, Bugsnag, ReadyAPI, Zephyr, and Pactflow, serving over 16 million developers and testers at 32,000+ organizations. The company's products enable rapid API-first development, defect fixing in real time, and application stability for a wide range of organizations and professionals in the software development industry.

Company Stage

Private

Total Funding

$22.1M

Headquarters

Somerville, Massachusetts

Founded

2003

Growth & Insights
Headcount

6 month growth

3%

1 year growth

0%

2 year growth

10%