Simplify Logo

Full-Time

Customer Support Team Leader

Confirmed live in the last 24 hours

Clipboard Health

Clipboard Health

1,001-5,000 employees

Connects healthcare professionals with facility shifts

Data & Analytics
Hardware
Healthcare

Mid

Remote in USA

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • +2 years of coaching experience
  • 2 years of team leader experience
  • 2 years of customer service experience
Responsibilities
  • Closely monitoring agent performance
  • Providing frequent coaching to agents
  • Handling angry customer escalations
  • Ensuring schedule adherence
  • Maintaining coaching logs
  • Delegating tasks to team members
  • Leading team building activities

Clipboard Health uses technology to bridge the gap between healthcare facilities and professionals, such as CNAs, LVNs, RNs, and more, in multiple locations across the U.S. By addressing the nationwide shortage of nurses, this platform not only fosters professional growth opportunities for new nursing graduates but also ensures top facilities are staffed adequately. This focus on efficiently meeting both healthcare needs and professional opportunities makes it an attractive workplace that is actively contributing to solving critical staffing issues in the healthcare industry.

Company Stage

Series C

Total Funding

$144.1M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

16%

1 year growth

34%

2 year growth

82%