Duties and Responsibilities

• Process all sold folders in Dropbox daily.
• Create job packets and leave in appropriate area.
• Process credit applications for salesmen.
• Call homeowner to schedule roofs.
• Send roof orders to Distributor.
• Make AR calls.
• Enter completed repair job pictures in CRM.
• Answer all calls - make sure all calls get answered even if having to put someone on hold is needed.
• Greet all incoming customers.
• Call all Contractor Nation and Home Advisor leads - if unable to reach by phone and email is given, send short email.
• Process route sheets daily, including task information from prior day and reschedule any appointments listed to be rescheduled on route sheets.
• Process open proposals in CRM.
• Get mail and apply any payments from checks received.
• Make deposits.
• Order EagleViews for next day’s sales appointments.
• Do courtesy reminder calls for appointments - mark customers on route sheet with a check mark if you spoke with them and a "LM" if you had to leave a message.
• Share in housekeeping duties.
• Assist new employees with completing onboarding paperwork. 

Qualifications

• High school diploma or equivalent
• Prior customer service experience helpful

Compensation and Benefits

• $35,360 -$38,480 annually commensurate upon experience with additional monthly bonus plan.
• Medical, vision, and dental insurance
• Company paid life Insurance
• Company paid Short-Term Disability (STD) insurance plan
• 401(k) plan with 3% contribution
• PTO, vacation, and sick time

Skills

• Oral Communication Skills
• Written Communication Skills
• Reading Skills
• Computer Literacy
• Keyboard Skills, Customer Relations
• Customer Service, Diplomacy
• Filing, Math Aptitude, Organization
• Project Management
• Time Management
• Technical Communication
• Negotiations
• Planning
• Professionalism