Full-Time
Data Analytics Manager
Posted on 5/9/2026
Service Credit Union
501-1,000 employees
Compensation Overview
$120k/yr
Portsmouth, NH, USA
In Person
 Data & Analytics (2) |
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- Intermediate to advanced capabilities with SQL.
- Experience developing statistical models or advanced analytics with R, Python, and/or SAS.
- Practical knowledge of data in various forms (data warehouses/SQL, unstructured data environments).
- Familiarity with BI reporting tools (i.e. Tableau, Power BI or similar BI tool).
- Experience working within process management and improvement methodologies – Lean, Six Sigma, etc. and demonstrating knowledge of data governance, data quality management concepts and data quality tools.
- Understanding of Agile development methodologies, software design patterns.
- Experience in quantitative analysis and statistical modelling.
- Understanding of data infrastructure and ELT/ETL frameworks.
- Ability to organize and manipulate data sets to extrapolate conclusions.
- Knowledge of and experience with software development teams, industry best practices, regulations & compliance, and quality assurance techniques.
- Able to identify and research data anomalies (e.g. mismatched records, nulls, repeating records).
- Excellent critical and analytical thinking skills coupled with strong problem-solving skills.
- Excellent task management, organizational, and communication skills with great attention to detail.
- Excellent written skills to formalize recommendations to Senior Management.
- Willing to learn using available resources.
- Strong interpersonal skills and ability to solicit participation and input from others.
- Experience with MS-Office with particularly strong skills in Word, Visio, and Excel.
- Bachelor’s degree, relevant professional qualification or acceptable industry experience required. Master’s degree preferred.
- 5 years of industry experience as a Business/Data Analyst. Demonstrated work experience in a management or management-type role. Previous experience in Financial Service strongly preferred.
- Coordinate and execute the development and implementation of data quality standards, data protection standards, and adoption requirements.
- Support the design, development, maintenance, and evaluation of statistical and predictive models to identify historical trends and forecast future performance.
- Provide day-to-day direction and oversight for the Data Analytics team.
- Ensure accuracy of data and deliverables of reporting and comprehensive policies and processes.
- Engage with different functional teams and tools to develop and implement new predictive models and analyze their performance (e.g., next best product, member attrition, etc.).
- Serve as a central coordinator for data governance, data access, and data usability for the organization.
- Coordinate external data sources to eliminate redundancy and streamline the expense related to those services.
- Proactively manage the development of ROI analysis on promotional campaigns as well as credit union products and services.
- Assess the effectiveness and accuracy of all data sources and data gathering techniques for various type of analyses.
- Oversee and evaluate data being pulled into data visualization and CRM software.
- Work with other departments to identify data cleansing needs and find appropriate solutions.
- Research and develop machine learning and data analysis techniques and models using Python or other data tools.
- Oversight of the development and maintenance of dashboards for senior level executives.
- Recognize opportunities to automate processes for optimization and increased efficiency.
- Provide quality support and maintain a professional relationship with peers, management, other staff, and members through cooperation, mutual trust, and respect.
- Maintain confidentiality regarding credit union policies and procedures, member financial data, personal information, and work-related events.
- Use SQL, Tableau and other appropriate tools interrogate data (profile, map & aggregate) to fulfill both ad-hoc and solution development requests.
- Use Python or R, develop advanced analytics techniques such as predictive modelling, retention analysis, and cluster or cohort analysis.
- As an overlay to all work, provide continual assistance with the identification, assessment, and resolution of data quality issues.
- Working closely with assigned PMO staff and Business Analysts, assist in the fulfillment of projects from planning through to implementation.
- Adhere to organization and department standards and processes such as Change Management, Information Security, and Data Governance.
- Perform other duties as assigned.
- Demonstrated managerial skills and previous management experience preferred.
- Master’s degree preferred.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Portsmouth, New Hampshire
Founded
N/A
Simplify's Take
What believers are saying
- Unified payments reduce operational complexity and member friction in money movement.
- $84 trillion intergenerational wealth transfer through 2045 drives investment relationship demand.
- 80% of members want personalized financial guidance; E-Invest captures this opportunity.
What critics are saying
- Vertifi Flow centralization creates vendor lock-in and outage risk from EasCorp subsidiary.
- TAPP Engine E-Invest underperformance drives $48M recurring outflows to fintech competitors.
- Aggressive 50-branch expansion triggers NCUA regulatory scrutiny and capital reserve requirements.
What makes Service Credit Union unique
- Vertifi Flow unifies ACH, wires, and FedNow into single intelligent payments hub.
- E-Invest platform retained $48M annual member outflows through integrated digital wealth.
- Early FedNow adoption via Vertifi positions Service ahead on instant payments.
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Benefits
Health Insurance
Dental Insurance
Disability Insurance
Paid Vacation
Paid Holidays
Hybrid Work Options
Training Programs
Tuition Reimbursement
Mental Health Support
Company News
Service Credit Union launches Vertifi Flow. April 23, 2026 - Service Credit Union has launched a new, modern, and centralized payments experience, powered by Vertifi(R) Flow, a payments processing hub built by Vertifi Software. This new experience provides members a simpler, more intuitive way to manage everyday payments through online and mobile banking. A unified payments processing hub. Vertifi Flow brings multiple payment rails together in one unified experience in Service's online banking platform and its mobile banking app, reducing complexity and making it easier for members to send, receive, and manage money with confidence. Instead of navigating multiple tools or menus, members can now make their everyday payment transactions in fewer steps and with greater clarity directly from the Money Movement tab. For Service's members, this means less time spent managing their finances and cash flow and more control over the speed and cost of delivery of their payments. Whether paying bills, sending money to family, or moving funds between accounts, the Money Movement experience, powered by Vertifi Flow, is designed to support day-to-day banking across the channels members and the credit union's team use most while giving Service flexibility when thinking about payments now and in the future. "Members want tools that are straightforward and fit seamlessly into their lives, but credit unions also want greater control and simplicity," said Tyler Kuhn, Vice President of Marketing and Digital Strategy at Service Credit Union. "Vertifi Flow helps remove friction from our and our members' everyday transactions, offers greater transparency for our administrative team, and delivers a more consistent, secure, and user-friendly payments experience to our members." Key benefits of Vertifi Flow: * Simpler money movement - Multiple payment rails accessible from one platform * Greater clarity and control - A consistent interface that's easy to navigate * Time-saving convenience - A simplified workflow with fewer clicks to complete routine transactions * Built-in security - Reliable and secure payments built on a trusted, industry-leading technology A future-ready Money Movement solution for credit unions and banks. "Financial institutions have long shouldered the operational burden, resource demands, and inherent risks of managing multiple payment rails, each with its own processing timelines, rules, and even messaging standards," says Asim Mian, CEO of Vertifi Software. "As payment technologies advance and market demand for real-time transactions grows, our digitally driven clients and partners require a centralized, intelligent solution to simplify payments. Vertifi Flow delivers the robust capabilities that financial institutions need today, and the scalability and flexibility to innovate for tomorrow." Vertifi Flow also positions Service Credit Union to continue enhancing digital services over time, ensuring members benefit from future payment innovations without having to learn new systems. About Service Credit Union Service Credit Union is dedicated to providing a banking experience that improves members' lives and the communities in which they live. Established in 1957 to provide affordable credit to the Pease Air Force Base community, and now among the largest credit unions in New England, with over $6 billion in assets and 50 branch locations in the New England region and Germany, Vertifi Software LLC continue to provide a better future to its members all over the world. To learn more about Service Credit Union, please visit www.servicecu.org. About Vertifi(R) Software At Vertifi, Vertifi Software LLC combine software engineering and financial services expertise to develop digital money movement and payments innovations. Founded in 2009, Vertifi is a wholly owned subsidiary of Eastern Corporate Federal Credit Union. Vertifi offers unparalleled excellence in digital banking technologies by fusing engineering expertise with a service ethos that resonates with both financial institutions, particularly credit unions, and digital banking partners. Vertifi Software LLC provide seamlessly integrated financial services technology with its service portfolio including their payments hub Vertifi Flow, DeposZip(R) remote deposit capture, FedNow(R) Service instant payments, Automated Clearing House, statement rendering, check processing, and more.
New White Paper highlights how Credit Unions can retain member wealth in the digital investment era. * 2 hrs ago PR Newswire QUINCY, Mass., April 16, 2026 Service Credit Union's partnership with TAPP Engine offers members access to a modern digital investing experience designed to support long-term financial growth QUINCY, Mass., April 16, 2026 /PRNewswire/ - A newly released white paper, "The Evolving Role of Wealth Management in the Credit Union Model," examines how digital investing is reshaping member expectations and why credit unions must evolve their wealth strategies to retain deposits, deepen relationships, and remain competitive in the modern financial ecosystem. "When we analyzed our transaction data and saw $48 million leaving the credit union in a single year, the conclusion was straightforward. Our members were investing - just not with us. The opportunity wasn't hypothetical. It was measurable," said Matt Beaulieu, AVP - Member Services, Service Credit Union According to the white paper, Service Credit Union identified annual transfers across approximately 53,000 transactions moving from member accounts to external investment platforms, signaling a significant shift in member behavior and a broader strategic risk for financial institutions.[1] The report features Service Credit Union's partnership with TAPP Engine as a leading case study in how institutions can respond to measurable investment outflows by providing access to self-directed investing tools within the credit union experience. The white paper outlines how E-Invest was developed to address this challenge by offering members*: * Self-directed Brokerage Accounts * Automated Robo-Advisory Portfolios * Fractional Share Investing * Seamless Digital Account Opening * Single Sign-on through Online Banking * Real-time Movement of Funds between Banking and Investment Accounts Industry data cited in the report further reinforces the urgency of the issue, noting that 80% of credit union members express interest in personalized financial guidance,[2] while fewer than one-quarter of credit unions currently offer professional advisory services. "Members are actively investing, but many institutions still lack a digital wealth solution within their own ecosystem," said Mark Guglielmo, President of TAPP Engine Securities and TE Advisors LLC. "When investment relationships move outside the credit union, broader financial relationships often follow. Our goal is to provide a tool to keep the relationship with the credit union." The report also positions digital wealth platforms as a strategic response to the coming $84 trillion intergenerational wealth transfer expected through 2045,[3] emphasizing the need for institutions to build investment relationships earlier in the member lifecycle. Digital wealth is no longer simply a product extension - it is becoming a core component of relationship retention, non-interest income growth, and long-term member engagement. The full white paper offers strategic insights for credit union executives, board members, and digital banking leaders seeking to strengthen member relationships and preserve assets within the cooperative model. About the White Paper "The Evolving Role of Wealth Management in the Credit Union Model" explores how credit unions can respond to changing investment behaviors, preserve long-term member relationships, and create scalable pathways into advisory services through integrated digital wealth platforms. The report includes industry data, institutional case studies, and strategic recommendations for leadership teams navigating the future of member wealth. Media Contacts: Deanne Figueras, VP Marketing & Business Development, TAPP Engine, [email protected] Christopher Banker, Content Marketing Specialist, Service Credit Union, [email protected] About TAPP Engine TAPP Engine modernizes capital formation, wealth management, and liquidity infrastructure for credit unions, community financial institutions, and regional financial institutions. Brokerage services are offered through TAPP Engine Securities, LLC. ("TES"). Digital Advisory services and technology offered though TAPP Engine Advisors, LLC ("TEA). To learn more about TAPP Engine, please visit https://www.tappengine.com/ About Service Credit Union Service Credit Union is dedicated to providing a banking experience that improves members' lives and the communities in which they live. Established in 1957 to provide affordable credit to the Pease Air Force Base community, and now the largest credit union in New England with over $6 billion in assets and 50 branch locations in the New England region and Germany, Mycarrollcountynews continue to provide a better future to its members all over the world. To learn more about Service Credit Union, please visit www.servicecu.org. *These services are being offered through TAPP Engine or its affiliates, which are separate entities from, and not affiliates of, Service Credit Union. Self-directed function offered through TAPP Engine Securities and Goals TAPP Engine Advisors. Service Credit Union is not registered as a broker-dealer or investment advisor. Investments made through E-Invest are not credit union deposits/obligations and are not insured by the NCUA nor are they guaranteed by the credit union. Subject to risk and may lose value. See terms and conditions for more information. * Service Credit Union internal transaction analysis referenced in E-Invest program materials (2022-2023). * America's Credit Unions (2025). Gallup survey cited reporting 80% of credit union members desire personalized financial advice. * Cerulli Associates (2024). U.S. High-Net-Worth and Ultra-High-Net-Worth Markets Report. SOURCE TAPP Engine, Inc.
Credit Union shows 'spinning generosity' with $5K grant. PORTSMOUTH - Service Credit Union has been named first Mission Champion by Step Up Parents for their Spinning Generosity contributions to the Winter Stability Campaign, a five-month initiative that uses Spinning Generosity as a springboard for sustained family support through April. Spinning Generosity is a week-long indoor cycling charity event organized by LizFit, 30 Spinnaker Way, Portsmouth, that raises money and awareness for seven local charities, including Step Up Parents (SUP), from Dec. 9 to 15. "We are using this event as a way to promote awareness about the need to keep families warm, safe, and together through the entire winter," explained Denyse Richter, SUP founder. In sponsoring Spinning Generosity, Service Credit Union will help directly stabilize at least 10 families through New Hampshire's coldest months as part of Step Up Parents inaugural Winter Stability Campaign. The campaign will conclude with the distribution of a custom impact brief that will feature real family stories and measurable outcomes. "The campaign transforms how we think about sponsorship," added Richter. "Instead of a one-time transaction, we're building sustained relationships that create lasting impact. Service Credit Union's leadership as our first Mission Champion sets the standard for meaningful community engagement." The $5,000 Mission Champion sponsorship covers costs associated with providing critical utilities assistance and household essentials when children enter kinship care. Founded in 2019, Step Up Parents focuses on kinship caregivers who assume responsibility for children whose parents struggle with substance use disorder. The goal of the Winter Stability Campaign is to stabilize at least 60 families this winter. To learn more about the Winter Stability Campaign or Spinning Generosity, visit stepupparents.org. Information about Spinning Generosity is available at spinninggenerosity.com.
Southern New Hampshire Chamber Of Commerce hosts A successful 2nd Annual Non-Profit Expo. The event brought together local leaders, businesses, and residents to connect with the nonprofit organizations making a real difference. SALEM, NH - The Southern New Hampshire Chamber of Commerce had an incredible evening celebrating community spirit at the 2nd Annual Non-Profit Expo, proudly presented by Service Credit Union! The event brought together local leaders, businesses, and residents to connect with the many nonprofit organizations making a real difference across Southern New Hampshire. From youth programs and veterans' services to animal rescues and community outreach groups, each organization shared its story, its mission, and its passion for helping others. A heartfelt thank-you goes out to St. Joseph Regional Catholic School for graciously hosting the event in their auditorium and to VJ Ohol of FASTSIGNS for providing the vibrant posters that helped bring the evening to life. The Chamber extends sincere appreciation to all who attended, exhibited, and supported the Expo. Your energy, generosity, and enthusiasm made the evening unforgettable. Together, we're continuing to build stronger communities and create lasting change. The Southern New Hampshire Chamber of Commerce remains committed to empowering local businesses and organizations, fostering economic growth, and cultivating a dynamic and supportive professional network. Find out what's happening in salemfor free with the latest updates from patch. For more information, visit southernnhchamber.com or call 603-893-3177. Submitted by Southern New Hampshire Chamber Of Commerce
GILFORD - Service Credit Union officially opened the doors to its newest full-service branch in Gilford with a ribbon-cutting ceremony held on Monday.