Supervisor

Job Specific

• Supervises activities of all Security Office, Employee Entrance and Patrol Officer operations as outlined in the Standards of Performance Manual for Security Officers
• Performs Security Department training related activities
• Thoroughly understands all Hotel Emergency Response Procedures and assists in the coordination of all emergency response activities
• Oversees access control activities at all facility employee entrances, ensures that only authorized individuals enter
• Ensures maintenance of visitor sign-in/out logs and issuance of temporary passes to visitors/vendors
• Oversees inspection of all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materials
• Oversees verification that all materials leaving facilities are accompanies by a completed, signed package removal pass, confiscates and turns over to management, all materials not properly authorized
• Maintains signature lists of Management personnel authorized to sign package removal passes
• Supervises/Patrols front of house, back of house and exterior hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons to Security Supervisor for direction and resolution
• Prepares necessary maintenance requests for safety related maintenance requirements
• Supervises/Monitors CCTV cameras, radio communications, and Fire Control Computers
• Documents all security related issues and assistance provided in appropriate Security reports
• Oversees lost and found activities in accordance with hotel policies
• Enforces hotel rules/regulations in accordance with Employee Manual and hotel policy
• Monitors and ensures compliance to hotel key control policies by all employees
• Interacts with guests in a courteous and professional manner
• Responds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidence
• Investigates breeches in security and guest and employee accidents
• Questions witness' to incidents, examines incident scenes, gathers evidence/ data to assist in determination of cause and identification of areas where corrective actions are indicated
• Performs lock interrogation operations whenever necessary as part of departmental incident investigation
• Assists in periodic locker/wardrobe bag inspections
• Assists Director in performance of periodic safety and security inspections
• Works closely with LHUSE Risk Manager to identify areas of potential loss/liability
• Assists Director and Risk Manager in development of loss prevention procedures/policies
• Completes all daily reports in accordance with the Safety Security Manual
• May operate departmental vehicles to include electric personnel transport vehicles, pick up trucks, bicycles
• May assist in the distribution of employee paychecks
• May assist in obtaining materials from Storeroom areas during non-operating hours
• Ensures that all after hour storeroom entries are documented, and that the reason for entry is indicated and that proper requisitions are obtained for all items removed
• Assists other hotel employees in applying Bloodborne Pathogen Exposure Control policies
• Answers department phone lines in prompt and courteous manner in accordance with all Loews Hotels standards
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Associates Degree or equivalent
• Excellent observation, communication, guest service and report writing skills
• Minimum three + years previous Security supervisory experience in large convention hotel
• Possess, Class "D" Security license and CPR and First Aid certification, or ability to obtain
• Ability to speak, read and write English fluently
• Able to work a flexible schedule, including weekends and holidays