Full-Time

Technical Services Manager

Posted on 5/8/2024

LinkedIn

LinkedIn

10,001+ employees

Professional networking and career development platform

Consumer Software
Enterprise Software

Senior

Mountain View, CA, USA

Required Skills
SQL
Web Development
Oracle
HTML/CSS
Requirements
  • BA/BS degree in Computer Science, Computer Engineering or related technical fields
  • 6+ years of experience in Technical Support, Quality Assurance, Product Operations, Product Management or related field
  • Professional experience working with databases like SQL, Oracle or similar
  • Professional experience with HTML and/or JavaScript
  • Professional experience with Unix command line and/or Unix shell scripting
  • Professional experience with APIs or other web development technologies
  • Ability to interact with diverse groups of technical and non-technical people
  • Analytical skills, including the ability to pull data directly, analyze large data sets, and identify business insights from data
Responsibilities
  • Develop and execute a strategic and tactical roadmap to proactively identify and prevent production issues
  • Own the product quality of a large product and feature set, or multiple products, and influence business decisions and key projects accordingly
  • Monitor and analyze key metrics related to product quality and drive initiatives to achieve and improve related goals
  • Review, investigate, and resolve complex technical member cases within the target SLAs
  • Lead, organize and/or participate in cross team discussions, bringing in diverse perspectives and ensuring ideas are challenged respectfully
  • Build, monitor and analyze reporting and dashboards to quickly identify issues and take corrective action when needed
  • Partner with Product & Engineering stakeholders to drive quality improvement initiatives and deliver the best member experience possible
  • Report on escalation trends, top issues, and improvement opportunities to key stakeholders
  • Drive post mortems to identify process gaps and take corrective actions to prevent recurrences of similar issues
  • Drive overall support readiness for new products and features

LinkedIn operates as a comprehensive professional networking platform, designed to facilitate career development and professional connectivity. It allows users to create and share their professional profiles, which include details like work experience, education, skills, and achievements. LinkedIn serves as a dynamic space for job seekers to find job listings, for recruiters to discover potential candidates, and for professionals to engage in networking opportunities. The platform also features tools for businesses to post jobs, promote their brand, and share industry insights. Through LinkedIn, individuals can connect with colleagues, peers, and industry leaders, participate in professional groups, and access a wealth of content related to career advancement and professional growth.

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

2002