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Senior Salesforce Administrator
Posted on 1/6/2023
Remote • United States
Experience Level
  • 5+ years Salesforce experience in a preferably in an administrative capacity
  • 2+ years of experience creating and implementing new processes and procedures
  • 2+ years Service Cloud experience
  • Strong competency with Salesforce automations, including developing and updating Flows for scale and converting process builders to Flows
  • Prior experience serving as a liaison between multiple business functions or departments
  • Strong understanding of Change Management best practices
  • CPQ (Configure Price Quote) experience is a must with a preference in CPQ administration
  • Prior experience interfacing with senior leaders
  • Work with the Salesforce Platform Lead to identify and implement operational improvements, enhancements, and customizations that meet business requirements
  • Serve as a solution expert for SalesForce related projects, processes and best practices
  • Partner with cross-functional teams to understand internal stakeholders needs and implement solutions
  • Develop, maintain, and improve existing Flows, validation rules, workflows, custom objects, fields, and formulas
  • Develop and maintain reports, dashboards, and processes to continuously monitor data quality and integrity
  • Execute data migration and data cleansing projects
  • Seek out ways to utilize Salesforce to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
  • Manage related tools/plugins and respond quickly to problems, outages, or other usability concerns
  • Develop and execute testing and documentation
  • Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
  • Daily administration of Salesforce including ongoing support requests and administrative needs of users by providing prompt and complete resolution to technical challenges and business issues
Desired Qualifications
  • Experience managing, triaging, and resolving user submitted issues via internal ticketing system(s)
  • Advanced Excel skills (Macro, Pivot Tables, VLOOKUP)
  • Ability to handle multiple competing priorities in a fast-paced, deadline-driven environment
  • In-depth understanding of the capabilities and constraints of Salesforce coupled with a good understanding of the business processes (Sales, Marketing, Service.)
  • Experience Integrating Salesforce with 3rd party providers
Built Technologies

201-500 employees

Construction lending software