Senior Salesforce Administrator @ Built Technologies

Senior Salesforce Administrator

Posted on 1/6/2023

INACTIVE

Locations

Remote • United States

Experience Level

Entry

Junior

Mid

Senior

Expert

Requirements

5+ years Salesforce experience in a preferably in an administrative capacity
2+ years of experience creating and implementing new processes and procedures
2+ years Service Cloud experience
Strong competency with Salesforce automations, including developing and updating Flows for scale and converting process builders to Flows
Prior experience serving as a liaison between multiple business functions or departments
Strong understanding of Change Management best practices
CPQ (Configure Price Quote) experience is a must with a preference in CPQ administration
Prior experience interfacing with senior leaders

Responsibilities

Work with the Salesforce Platform Lead to identify and implement operational improvements, enhancements, and customizations that meet business requirements
Serve as a solution expert for SalesForce related projects, processes and best practices
Partner with cross-functional teams to understand internal stakeholders needs and implement solutions
Develop, maintain, and improve existing Flows, validation rules, workflows, custom objects, fields, and formulas
Develop and maintain reports, dashboards, and processes to continuously monitor data quality and integrity
Execute data migration and data cleansing projects
Seek out ways to utilize Salesforce to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
Manage related tools/plugins and respond quickly to problems, outages, or other usability concerns
Develop and execute testing and documentation
Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
Daily administration of Salesforce including ongoing support requests and administrative needs of users by providing prompt and complete resolution to technical challenges and business issues

Desired Qualifications

Experience managing, triaging, and resolving user submitted issues via internal ticketing system(s)
Advanced Excel skills (Macro, Pivot Tables, VLOOKUP)
Ability to handle multiple competing priorities in a fast-paced, deadline-driven environment
In-depth understanding of the capabilities and constraints of Salesforce coupled with a good understanding of the business processes (Sales, Marketing, Service.)
Experience Integrating Salesforce with 3rd party providers

COMPANY OVERVIEW

Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry.

Built’s platform for the construction finance industry modernizes the movement of money between all stakeholders within the construction and real estate process to manage risk and maximize productivity. Built provides software, payments, B2B marketplace, and data solutions to more than 190 of the top financial institutions and hundreds of contractors throughout North America.

In addition to our recent $125M Series D funding and $1.5B valuation, we’re proud to have been named one of Forbes’ Best Startup Employers in America and one of The Tennessean’s 2022 Top Workplaces. Bringing on the “best talent in the world” is at the forefront of our continued growth trajectory—and we want you to be part of it.

LINKS

Series D Financing Round

Built Upon 2021 Success

The Senior Salesforce Administrator will be a member of the Salesforce Platform Team and support the build out and optimization of our Salesforce instance. The individual in this role will serve as an innovative solution expert for organization-wide Salesforce initiatives.

The Senior Salesforce administrator will act in the capacity of a business analyst to collect critical stakeholder information with the ultimate goal of delivering Salesforce solutions and enhancements. This person will work on a team supporting Salesforce including Sales Cloud, Service Cloud, Experience Cloud, Salesforce CPQ and Hubspot. This role is pivotal to continuing to make Built a talent destination where we attract and retain world-class talent, ensuring inclusion is at the cornerstone of all we do.

In This Role, You Will:

Work with the Salesforce Platform Lead to identify and implement operational improvements, enhancements, and customizations that meet business requirements
Serve as a solution expert for SalesForce related projects, processes and best practices
Partner with cross-functional teams to understand internal stakeholders needs and implement solutions.
Develop, maintain, and improve existing Flows, validation rules, workflows, custom objects, fields, and formulas
Develop and maintain reports, dashboards, and processes to continuously monitor data quality and integrity.
Execute data migration and data cleansing projects
Seek out ways to utilize Salesforce to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
Manage related tools/plugins and respond quickly to problems, outages, or other usability concerns
Develop and execute testing and documentation
Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
Daily administration of Salesforce including ongoing support requests and administrative needs of users by providing prompt and complete resolution to technical challenges and business issues

Qualifications:

5+ years Salesforce experience in a preferably in an administrative capacity
2+ years of experience creating and implementing new processes and procedures
2+ years Service Cloud experience
Strong competency with Salesforce automations, including developing and updating Flows for scale and converting process builders to Flows
Prior experience serving as a liaison between multiple business functions or departments
Strong understanding of Change Management best practices
CPQ (Configure Price Quote) experience is a must with a preference in CPQ administration
Prior experience interfacing with senior leaders

Preferred Qualifications

Experience managing, triaging, and resolving user submitted issues via internal ticketing system(s)
Advanced Excel skills (Macro, Pivot Tables, VLOOKUP)
Ability to handle multiple competing priorities in a fast-paced, deadline-driven environment
In-depth understanding of the capabilities and constraints of Salesforce coupled with a good understanding of the business processes (Sales, Marketing, Service.)
Experience Integrating Salesforce with 3rd party providers

Perks:

The rare opportunity to radically disrupt an industry
Competitive benefits including: uncapped vacation, health, dental & vision insurance, and 401k
Robust compensation package including base salary, quarterly bonus, and equity
Flexible working hours, paid family leave, ERGs & Mentorship opportunities
Learning grant program to support ongoing professional development

Our company is made up of passionate people who are driven in a variety of disciplines—and each of them brings their unique perspective to everything they do. Creating a safe and inclusive workplace is critical to the success of our company and of our employees, so it’s our aim to recruit, hire and promote without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by applicable law. As we learn and as we grow, we’re committed to ensuring that these ideals are at the forefront of everything we do.

Greenhouse Disclosure

When you apply to a job on this site, the personal data contained in your application will be collected by Built Technologies (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability.

If you would like to contact Controller to ask questions surrounding processing of your personal data or to make a request, you can send an email to [email protected].

For California residents: Please note that Controller does not sell your personal data or share it with third parties outside of Greenhouse Software, Inc.

201-500 employees

Website

Construction lending software