Full-Time
Product Support Analyst
Posted on 4/12/2024
Zotec Partners
501-1,000 employees
Revenue cycle management for healthcare organizations
Junior, Mid, Senior
Remote in USA
- Excellent verbal and written communication skills
- Assertive, resourceful self-starter with advanced analytical and troubleshooting skills
- Experience working in customer service role focused on software/technology
- Ability to document, triage, escalate to internal teams, or resolve issues as they are discovered by our clients
- Technical experience using SQL or similar
- Flexibility to work incoming support tickets as well as incoming phone calls
- Ability to participate in a rotating on-call schedule for weekend and after-hours support
- Serve as a self-starter that can organize and manage priorities effectively
- Utilize excellent customer service and communication skills to manage customer expectations through clear communication with the client during the investigation and resolution process
- Be the first line contact to answer client inquiries and leverage product knowledge in researching and troubleshooting our client inquiries
- Provide clear and concise documentation around investigation and coordinate with our internal teams to coordinate on client issues to a resolution
- Obtain the ability to provide training of our product to our client and internal users to solve their inquiry
- Create and contribute to knowledgebase articles
- Preserve and grow your knowledge of our procedures, products, and services
- Create and execute SQL queries to investigate and/or fulfill client requests
- Become a trusted partner that collaborates with technical and operational teams across the company
At Zotec Partners, employees immerse themselves in a culture that prioritizes enhancing patient experiences and optimizing healthcare revenue management through data-driven technology. As a leader in revenue cycle management for healthcare organizations, the company offers a dynamic work environment where innovation in patient engagement is not just encouraged but celebrated. This focus not only drives industry leadership but also fosters a collaborative and impactful workspace for employees dedicated to making a significant difference in healthcare.
Company Stage
N/A
Total Funding
$325M
Headquarters
Carmel, Indiana
Founded
1998
6 month growth
↑ 0%1 year growth
↓ -2%2 year growth
↑ 2%Benefits
Health - Employee health is important to us. That’s why we provide a wide array of affordable health benefits for our employees and their families. In fact, we haven’t raised our employees’ premiums in over a decade.
401(k) - We want to ensure financial comfort for people long after they retire from Zotec. That’s why we help them save for the future by offering a 401k plan with a generous employer match.
Wellness - We give our employees the opportunity to take part in wellness programs, financial health education, and a 24/7 Employee Assistance Program that provides free, confidential resources on family matters, financial planning, and legal situations.
Community - Giving back makes our communities better for everyone. Through the Zotec Effect program, our employees are granted Volunteer Time Off to partake in volunteer opportunities and will receive an employer match on their charitable giving. We also provide each employee with giving dollars to help them get started.
Work and Life - We recognize that people have a life outside of work and that time with loved ones is essential. With PTO, paid holidays, and some remote work opportunities, we make it easy to live a balanced life.
We believe in a growth mindset and we encourage that for each and every employee. Zotec provides financial education assistance as well as learning and development opportunities.