Technical Support Associate
Remote Australia
Posted on 2/15/2023
INACTIVE
ReCharge Payments

201-500 employees

Subscriptions payment platform
Company Overview
ReCharge Payment is on a mission to create a world where payments are frictionless.
Consumer Goods
B2B

Company Stage

Series B

Total Funding

$327.2M

Founded

2014

Headquarters

Santa Monica, California

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

-13%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
JavaScript
Zendesk
Customer Service
HTML/CSS
Requirements
  • Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
  • Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
  • A passion for problem solving and the humility to ask for assistance
  • A sense of urgency and a satisfaction from going above and beyond to provide solutions
  • Ability to work remotely and desire to make an impact at a boot-strapped start-up
  • Excellent customer service and English fluency (written and spoken)
  • A 'winning as a team' attitude and a polite, patient, caring, calm and professional demeanor
  • Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus
  • Ability and desire to work flexible shifts shifts
  • 2+ years of experience in technical customer support at a SaaS company, or similar
Responsibilities
  • Live by and champion our core values: #day-one, #ownership, #empathy, #humility
  • Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
  • Communicate clearly in writing to both technical and non-technical people
  • Communicate clearly in writing in a timely manner via live chat
  • Communicate clearly and effectively via phone with customers on the premium plan
  • Identify patterns, recommend improvements, and filter out unimportant issues
  • Contribute to the ongoing development of documentation and best practices
  • Assist with successful on-boarding of new customers