Director – Testing Delivery

Location: This role is 100% remote and open to those living in North America. (Canada, USA, or Mexico)

About the job

Testlio is a leading quality management company. Its unique approach combines humans and machines to help digital innovators assure quality products at scale. On 600K+ real devices. In 100+ languages. With 800+ payment methods. The company is 100% remote, with people in 150+ countries. It is female-founded; 46% of full-time people are women. Clients include Amazon, Bitpay, Etsy, Match Group, the NBA, PayPal, SAP, Self Financial, Uber, Uniswap, Wayfair, and many more. To learn more, visit www.testlio.com.

As the Director, Testing Delivery, you will be pivotal in leading and scaling testing delivery operations across a diverse portfolio of global clients. Your leadership will ensure excellence in service delivery, client satisfaction, and achieving strategic objectives. Collaborating with cross-functional teams, you will drive innovation and operational efficiency while delivering exceptional impact and value across our client portfolio. You can learn more about our Delivery team here.

Why you will love this job?

• Make a tangible impact. Your work directly influences the success of our clients and the quality of their digital products. See your contributions translated into real-world improvements that benefit millions of users. 
• Drive company influence. Report directly to the Chief Client Officer at Testlio, ensuring your voice is heard loudly and clearly regarding the most critical company initiatives. 
• Growth: Lead, mentor, and grow a high-performing delivery team, fostering a culture of collaboration, innovation, and continuous improvement. 

Why would you love to be a part of Testlio?

• Proven client results: Testlio’s people + software solutions expand testing coverage, improve release velocity, and contain quality assurance costs. Our unique approach (“fused software testing”) merges automated + manual testing, on-demand + dedicated resources, and quality + operations systems to unlock new levels of value.
• Winning business: Testlio is growing, profitable, and cash-strong. We are leading our industry with exceptional clients who provide us with a high NPS score and a 4.7 rating on G2. Our business model is global, enterprise, and subscription-based, with 85%+ of our revenue recurring. Several of our largest clients have been with us for 7+ years, and many spend $500K+/year with Testlio.
• Freedom to roam: Testlio is a global company that embraces flexibility. You'll have room to work wherever within your region's main time zones. We also want to make sure you can take time off from work to rest. We honor national holidays in your home nation and provide a generous number of days off, including personal wellness days.
• A true sense of belonging: the TestLion Pride is a global community of like-minded people who live Testlio’s six values every day. 
• Great culture: Testlio’s is female-founded, and 46% of the population is women. Our purpose, vision, and values help drive positive mindsets and behaviors—people like working with each other and love the company's global scale. We move fast and empower people on the frontlines to make decisions and own initiatives. 

What would your day look like?

• Client Engagement: Participate in strategic meetings with key clients to review progress, discuss upcoming milestones, and ensure alignment with their business goals. 
• Operational Oversight: Dive into resource allocation and project schedules to ensure optimal utilization of teams and adherence to timelines. Collaborate with other leaders to address capacity planning, implement process improvements, and drive efficiency. 
• Team Development: Spend time leading, mentoring, and managing a team responsible for comprehensive testing delivery. Provide feedback, discuss career aspirations, and identify opportunities for improvement. 
• Strategic Initiatives: Dedicate part of the day to longer-term goals, such as refining testing methodologies, researching new tools or technologies to improve efficiency, or contributing to business development initiatives. 
• Sales Collaboration: engage with enterprise-class prospects in partnership with the Testlio Sales and Delivery teams. Provide authentic and clear guidance on effective quality strategies.

What do you need to succeed?

• A client-centric and consulting-oriented mindset and acumen, ideally honed through multiple years of management consulting, managed services, and other experiences. 
• Experience managing a client portfolio of more than 20 accounts at a managed services company (e.g., Accenture, Cognizant, Infosys, etc.)
• A deep understanding of testing methodologies, tools (e.g., automation frameworks), and emerging trends to guide teams and innovate service delivery. 
• The ability to stay composed under pressure, address unexpected challenges, and navigate complex, fast-paced environments with agility and resilience. 
• A keen intellect, vivid imagination, systems thinking, and rapid problem-solving skills.
• 5+ years of direct management experience, with a proven track record of driving performance, optimizing delivery processes, and fostering team development in professional services.
• Strong leadership with the ability to motivate and inspire teams to achieve greatness.
• Excellent written, visual, and oral communication capabilities, enabling deep listening, clear understanding, and invigorating message delivery. 
• A degree in Computer Science, Software Engineering, or a related field is preferred.

What is the consideration and interview process?

We do our best to hire individuals who are excited about their role and have the potential for a great future with Testlio. Since we are 100% distributed, we’d like you to meet with multiple people from our organization to get an idea of who you would be working with, your role expectations, etc. Our interview process can take about 4 to 5 weeks to complete. 

• Application
• Recruiter interview
• Multipart TestGorilla assessment
• Hiring manager interview
• Reference checks
• ~ 5 Team and Stakeholder interviews, including members of our Executive Leadership Team
• Offer & background check

Diversity and Inclusion

Testlio is an equal-opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities. We are female-founded, and 46% of our team members identify as women. For more information, see the DEI section of our website.