Full-Time

Program Specialist

Digital Inclusion

Deadline 8/31/26
Chicago Housing Authority

Chicago Housing Authority

501-1,000 employees

Public housing authority administering housing vouchers

Compensation Overview

$60k/yr

+ 401(k) match + Pension plan

Chicago, IL, USA

Hybrid

Remote work is available up to one day per week after successful completion of the probationary period.

Category
Training
Required Skills
SharePoint
Word/Pages/Docs
Data Analysis
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides

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Requirements
  • A high school diploma or general education degree (GED) and up to two years of relevant work experience.
  • Strong knowledge and proficiency with Microsoft Office Suite, including Word, PowerPoint, and Excel.
  • Ability to compile and generate spreadsheets capturing key data related to digital inclusion initiatives.
  • Ability to create and deliver interactive presentations and convert comprehensive information into written reports.
  • Ability to teach basic computer functions to all age groups.
  • Ability to travel to and work with external partners and residents in and around CHA properties.
  • A valid driver's license.
  • Strong verbal and written communication and presentation skills.
  • Interpersonal and customer relations skills.
  • Ability to adapt to change and handle and prioritize multiple tasks under tight deadlines.
Responsibilities
  • Deliver CHA's digital inclusion services to CHA residents by increasing awareness of affordable internet services, distributing devices, and facilitating digital skills training.
  • Develop programming and activities to increase technology literacy for residents.
  • Help develop and facilitate satisfaction surveys and evaluation tools to measure program effectiveness in collaboration with the Digital Inclusion team.
  • Plan and promote a professional development program for Digital Resource Center Associates to provide quality service to residents.
  • Conduct one-on-one training sessions and workshops for residents as necessary.
  • Develop and manage a communications plan for division initiatives to drive engagement and participation.
  • Manage and implement an annual Digital Inclusion program calendar to drive resident engagement with departmental activities.
  • Attend meetings as directed on behalf of the Manager.
  • Present topics related to CHA's Digital Inclusion programming and resources to various stakeholders.
  • Assist Digital Resource Center Associates and contracted agencies in gathering and reviewing monthly reports and other data points relevant to Digital Resource Center activities.
  • Maintain the departmental SharePoint site for internal resource sharing and maintain departmental records for various resource programs.
  • Assist with scheduling, creating agenda items, and facilitating monthly meetings with Digital Resource Center Managers and Associates.
  • Refer participants to CHA's Economic Power Programs, including WORC, LevelUp, and Partners in Education.
  • Work multiple projects simultaneously and respond to changes.
  • Work hours outside CHA's established hours of 8:30 a.m. to 5 p.m., Monday through Friday, as required.
Chicago Housing Authority

Chicago Housing Authority

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The Chicago Housing Authority (CHA) provides affordable housing in Chicago by owning and managing over 21,000 public housing units and administering the Housing Choice Voucher (HCV) program for low-income residents. Its housing options combine direct property management with voucher assistance to help families secure safe homes and navigate housing options. CHA differentiates itself through its Plan for Transformation and community development efforts, partnering with private businesses and organizations to reintegrate residents into the urban fabric and expand economic opportunities, including the Family Self Sufficiency (FSS) program that supports asset building. Its goal is to provide stable, affordable housing while promoting neighborhood revitalization and economic growth for residents, guided by a Board of Commissioners appointed by the Mayor of Chicago.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Chicago, Illinois

Founded

2004

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Simplify Jobs

Simplify's Take

What believers are saying

  • June 2026 Homeownership Forum drew 200 attendees and $852,000 in Lowe’s rebates.
  • FY2026 plan targets 226 new housing units and 133 additional PBVs.
  • Keith Pettigrew’s March 2026 appointment brings experienced HCV leadership from Washington, D.C.

What critics are saying

  • Johnson’s April 2026 CEO fight threatens governance paralysis and exposes Open Meetings litigation.
  • CHA sued HUD in October 2025 over $185 million, risking federal retaliation.
  • Voucher fraud cases against Commissioner Debra Parker and relatives damage trust and invite oversight.

What makes Chicago Housing Authority unique

  • CHA controls 21,000+ units and 12,678 PBVs by December 2026.
  • CHA pairs housing with homeownership, adding 94 PBVs in May 2026.
  • CHA’s 2026 MTW plan preserves housing through RAD and long-term voucher contracts.

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Benefits

Paid Vacation

Paid Sick Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Long-Term Care Insurance

Pet Insurance

Commuter Benefits

Prepaid Legal Services

Brightstar 529 College Savings Plan

Identity Theft Protection

Hospital Indemnity Insurance

Voluntary Critical Illness Insurance

401(k) Company Match

401(k) Retirement Plan

Hybrid Work Options

Company News

The Chicago Housing Authority
Jun 25th, 2026
Chicago Housing Authority hosts 4th Annual Homeownership Forum.

Chicago Housing Authority hosts 4th Annual Homeownership Forum. Published on June 25, 2026 The Forum, attended by 200 guests, highlighted pathways to homeownership for CHA residents, with Lowe's rebate program returning over $852,000 to the community. CHICAGO (June 17, 2026) - The Chicago Housing Authority (CHA) hosted its 4th Annual Homeownership Forum on Saturday, June 13, 2026, at the David Rubenstein Forum at the University of Chicago, drawing more than 200 attendees for a day centered on all things homeownership. The event, held during Homeownership Month, brought together current and prospective CHA homeowners that attended presentations and panel discussions. Lead sponsors were Chicago Association of REALTORS, Lowe's and Old National Bank, as well as Neighborhood Housing Services, CEDA, and others. Lowe's, a longtime partner in CHA's homeownership efforts, has returned more than $852,000 to CHA residents through its rebate program, a direct investment in the financial health of the communities CHA serves. "Homeownership is one of the most direct paths to stability and economic empowerment our residents deserve," said Keith Pettigrew, Chief Executive Officer of the Chicago Housing Authority. "Events like this Forum are how we are bridging that gap for our residents. We want every CHA resident who aspires to own a home to have the tools, knowledge, and connections to make it happen." About the Chicago Housing Authority (CHA): CHA is the third largest public housing authority in the nation and the largest single owner of rental housing in Chicago. Through its public housing and voucher programs, CHA serves 135,000 people in 65,000 households across all 77 of Chicago's community areas. CHA's mission is to create and sustain strong communities where seniors thrive and everyone can unlock their economic power, ensuring that every neighborhood in Chicago has quality affordable housing and everyone feels welcome. Press Releases May 6, 2026 Press Releases April 20, 2026 Press Releases March 17, 2026

Daisie Foundation
May 4th, 2026
Daisie Foundation's Mother's Day Makeover Experience in Chicago, IL featured on NBC news today.

Daisie Foundation's Mother's Day Makeover Experience in Chicago, IL featured on NBC news today. On Monday, May 4, 2026, the Daisie Foundation proudly hosted its annual Chicago Mother's Day Makeover Experience in partnership with the Chicago Housing Authority at The Gwen Hotel. The Mother's Day Makeover Experience is a community outreach initiative created to celebrate and uplift mothers through a day of beauty services, encouragement, connection, and community support. This year's Chicago experience welcomed hundreds of mothers for a special day designed to help women feel appreciated, supported, and celebrated. Throughout the event, participating moms received professional hair and makeup services, gifts, lunch, and inspirational conversations in a warm and welcoming environment. Volunteers, artists, community leaders, and sponsors came together to create a meaningful experience focused on honoring the strength and impact of mothers across Chicago. Special thanks to presenting host and partner The Gwen Hotel and to its incredible sponsors and supporters including Old National Bank, Meijer, MolinaCares, Shiraleah, Penske, Banana Republic Factory Store, UI Health, TAD, Tricoci University of Beauty Culture, Mane Space, Aria Comprehensive Dermatology, Pin Me Up, and Daisie Project for helping make this year's experience possible. As the Daisie Foundation celebrates 10 years of impact, Daisie Foundation remain committed to uplifting women and families across Chicago, Houston, and Milwaukee through outreach initiatives rooted in compassion, encouragement, and community.

DePaul University
Apr 14th, 2026
DePaul Animation Program soars to national recognition.

DePaul Animation Program soars to national recognition. Leading the midwest, DePaul prepares students for real-world animation careers. Kenneth Adusah | Apr 15, 2026 Animation Career Review has ranked DePaul's animation program as the 12th best in the nation, jumping up one spot from last year. "It's an honor to have our program recognized among these long-established, top-tier schools," Scott Roberts, chair of DePaul's Animation Program, said. "This achievement is a testament to the hard work and success of our alumni, students and faculty." The university is also expanding access to animation education for young people across Chicago. For nearly two decades DePaul's Game, Cinema, and Animation Summer Academy has offered different classes such as and 3D animation for high school students from around the country. Students are taught by full-time faculty, including Animator in Residence and Disney veteran Brian Ferguson. This year the Chicago Housing Authority (CHA) and DePaul's Jarvis College of Computing and Digital Media have partnered to add an animation track to a CHA summer program. Participants ages 15 to 24 will study filmmaking, screenwriting, photography, and animation, learn from faculty, receive mentorship from graduate students, meet industry professionals, and explore Chicago's arts scene through field trips. Applications for student mentors will open soon. DePaul continues to innovate through its academic degrees. The Computer Science + Animation Bachelor of Science degree prepares students for technical and artistic careers in animation and game development, combining computer science fundamentals with 3D animation training. Students collaborate on team-based projects in storyboarding, character design, game art and programming. DePaul is also recognized as an Unreal Academic Partner, which recognizes exemplary universities that integrate Epic Games' Unreal Engine into their classes and labs, underscoring its commitment to cutting-edge tools and interdisciplinary learning. Key Themes Jarvis College of Computing and Digital Media

Chicago Sun-Times
Apr 3rd, 2026
Top Johnson aide says there will be 'consequences' for CHA power struggle over new CEO.

Top Johnson aide says there will be 'consequences' for CHA power struggle over new CEO. Cristina Pacione-Zayas, Mayor Brandon Johnson's chief of staff, says the CHA board will have to answer for hiring a new CEO after what the administration claims was an illegal process that violated the Illinois Open Meetings Act. Apr 3, 2026, 11:51am PDT A top mayoral aide said Friday there will be "consequences" for the Chicago Housing Authority's decision to hire a new CEO whom Mayor Brandon Johnson has never met, after what the administration claims was a secret process that violated the Illinois Open Meetings Act. Mayor Brandon Johnson's chief of staff, Cristina Pacione-Zayas, refused to say what those consequences would be for a CHA board that bypassed Johnson's recommendation of former Ald. Walter Burnett (27th) in favor of Keith Pettigrew, who currently serves as executive director of the District of Columbia Housing Authority. But she hinted that Johnson was prepared to wage a legal battle with the CHA board that defied him and, as she put it, "knowingly" violated its "oath to uphold the law of the land locally, state as well as federal." "If this board operated in a way that violated one of the key pieces of any public body - and that is the Open Meetings Act to ensure the transparency of all the steps that these officials are required to take when you are fiduciary of public resources - then there will be some consequences around that," she said. "I can't say what they are, but I can tell you that we don't have these laws just to say them. They actually do have teeth and they do have expectations... There will be some activity in the coming weeks that you will see and we'll have to see how this plays out. The mayor stands firm [in his belief that] the process did not follow what is statutorily required and [CHA Board Chair Matthew Brewer] is going to have to answer to that as the chair." Pacione-Zayas compared what she called the CHA's secret process to the transparent process at Chicago Public Schools that culminated in the partially elected, partially appointed school board's decision to give Interim CEO Macquline King the permanent job with a three-year contract at a starting salary of $380,000. "It was posted well in advance that a contract would be executed with a named candidate for a special meeting. These are pretty basic guidelines and standards," Pacione-Zayas said. Earlier this week, Johnson took his power struggle for control over the CHA to a new level. The mayor acted to remove Brewer as board chair and interim operating chairman in apparent retaliation for Brewer's role in engineering Pettigrew's appointment. The CHA board's 7-2 vote was a political defeat for Johnson, who favored Burnett and has spent months seeking the federal waivers needed to resolve Burnett's apparent conflicts of interest. Brewer argues that Johnson's issues with the CHA board's vote have "nothing to do with violating the law." "They have to do with the mayor not getting the person he wanted as CEO," he said. Brewer said he is "very confident" that the CHA board he chairs "complied with all applicable laws," including the Open Meetings Act that allows personnel matters to be listed as such and debated behind closed doors. "I am a lawyer who hates lawsuits. So I'm never going to say, 'Bring it on.' I'm not picking a fight. I'm not inviting a fight. But if we have to fight, we will fight," Brewer said. The embattled CHA chair maintained that the mayor's office interviewed Pettigrew about a year ago. It was only then at the end of a search process that dragged on for more than a year that Johnson, as Brewer put it, said, "'I want my guy to come in' and disregarded this entire process." "It's ironic that they're saying that I violated process and I made some unilateral decision," Brewer said. Pacione-Zayas questioned how Pettigrew can preside over a $1.4 billion agency that serves 65,000 households and includes some of Chicago's poorest residents. "I'm personally confused. I don't know how, if you're a candidate and you have not met the principal that appoints the board - I don't know how you can really move forward. It's really striking," Pacione-Zayas said Friday. "If I were the candidate, I would be asking the board, 'How come I haven't met the principal and I'd like to set that up.'... It's concerning." Burnett's apparent conflicts of interest, according to the CHA and the U.S. Department of Housing and Urban Development, were with his 30-year record as alderman and longtime ownership of properties rented to housing voucher holders. Since 2007, Burnett and his wife have collected more than $260,000 as CHA voucher landlords. The board has been unable to consider Burnett, whom many CHA residents opposed, until the agency receives HUD-approved conflict waivers. Chicago Sun-TimesCity Hall reporter Keep Watching Illinois' Final Four marching orders: Have fun, spill guts, no regrets Illinois' Final Four marching orders: Have fun, spill guts, no regrets

Chicago Sun-Times
Mar 17th, 2026
Chicago Housing Authority appoints Keith Pettigrew as new CEO.

Chicago Housing Authority appoints Keith Pettigrew as new CEO. The board vote comes after 18 months without a permanent CEO at the housing authority. Mar 17, 2026, 8:50am PDT The Chicago Housing Authority appointed a new CEO: Keith Pettigrew, the executive director of the District of Columbia Housing Authority. The vote comes after 18 months without a permanent CEO at the housing authority and marks a win for the CHA board over Mayor Brandon Johnson. The CHA voted seven to two with one abstention at its Tuesday board meeting. The Sun-Times previously reported that Pettigrew said he withdrew his application for the CHA job in May 2025. This is a developing story. Chicago Sun-TimesContributor As part of a weekly audio segment, we want to help you tackle your personal finance questions. Keep Watching Fire department 'heartbroken' after firefighter battling Rogers Park blaze dies Fire department 'heartbroken' after firefighter battling Rogers Park blaze dies Next Up In News