Patient Care Coordinator

Scaling patient access the right way: The Stella-Nanonets blueprint. In collaboration with Nanonets As interventional psychiatry scales, many behavioral health operators are encountering a growth constraint. Clinical innovation is accelerating, yet administrative structures remain brittle. This causes friction for both widespread access to care and scalability of advanced therapies like ketamine, TMS, SGB, and Spravato provided by clinical leaders like Stella Mental Health. Stella Mental Health, known for its technology-forward clinical model and outcome-driven approach to care, recognized early that responsible expansion required more than adding staff or layering incremental tools. It required rethinking how technology can support the entire patient journey from first engagement with patients to reimbursements post delivery of care. To align operational systems with the rising demands of its care model, Stella partnered with Nanonets Health, an agentic AI platform purpose-built for behavioral health workflows. Unlike generalized automation tools, Nanonets deploys specialized AI agents trained on behavioral health documentation, payer dynamics, and interventional treatment pathways. Together, the organizations are building an integrated technology infrastructure designed to reduce administrative friction while preserving clinical focus. Operationalizing the front door In interventional behavioral health, the first interaction often determines whether or not a patient will choose you as their trusted provider. Prospective patients frequently arrive with detailed questions about insurance eligibility, treatment modalities, coverage limitations, and timelines. When intake workflows are fragmented or delayed, dropout risk increases before care even begins. Partnering with Nanonets, Stella is embedding AI-enabled patient engagement across inbound and outbound communication channels. Beginning with scheduling, structured intake capture, and patient support, this initiative is designed to ensure that patient information is captured in a standardized, actionable format to streamline the patient's treatment journey. "Clinical capacity should not be constrained by administrative bottlenecks," says Jason Lapensee, COO at Stella Mental Health. "Our responsibility is to design operational systems that enable our teams to expand access to care without adding unnecessary complexity." Importantly, the intent is not to displace human interaction but to elevate it. By structuring routine intake and inquiry workflows through AI-supported systems, Stella enables its care teams to focus on patients in need of a higher level of support, while the AI agents answer routine treatment-related questions and manage intake concerns. Structured engagement at the front door also creates continuity between initial contact and downstream documentation, eligibility, and reimbursement processes. "Reducing friction in access is part of reducing stigma," says Jason. "If the first interaction is confusing or inconsistent, patients refuse to engage. Thoughtful structure builds trust. This is why we onboarded Nanonets to help us streamline our intake mechanisms." This approach reflects Stella's broader strategy: operationalize intelligence at the earliest point of contact rather than correcting inconsistencies later in the cycle. Standardizing documentation and coding precision As Stella expands its interventional services across multiple states and provider teams, documentation variability presents growing complexity. Differences in note structure, payer requirements, and treatment protocols can introduce downstream reimbursement challenges. Through its partnership with Nanonets Health, Stella is integrating AI-assisted documentation and coding workflows designed to function within clearly defined guardrails and confidence thresholds. Standardized encounters are structured systematically, while nuanced or ambiguous cases are escalated to billing specialists for expert oversight. "In behavioral health, small documentation inconsistencies can create significant payer friction," says Adam Erway, Head of RCM at Stella Mental Health. "By implementing purpose-built AI agents through Nanonets, we gain visibility into where variability originates and can focus our expertise on exception cases rather than repetitive corrections." This exception-based model reinforces Stella's philosophy that clinical sophistication must be matched by operational precision. "As we continue expanding advanced treatments like ketamine therapy, Spravato, SGB and TMS, our technology stack must evolve in parallel," says Michael Gershenzon, CEO at Stella Mental Health. "Clinical innovation and operational infrastructure cannot operate independently." Activating denial intelligence. Denials in behavioral health rarely occur in isolation. They often reflect upstream inconsistencies in intake data, eligibility interpretation, or documentation clarity. Rather than treating denials as a reactive billing function, Stella is leveraging denial intelligence across its workflows. By using Nanonets AI to analyze remittance behavior and payer responses, the organization is creating a feedback loop that informs upstream intake and documentation refinement. For payment transactions that meet predefined validation criteria, structured payment posting AI workflows are being used to streamline reconciliation processes, allowing specialists to focus on more intricate payer interactions and appeals. "We are building a foundation that can scale with the complexity of our care model." says Amardeep Manhas, CTO of Stella Mental Health. "Working with Nanonets enables us to embed intelligence across the revenue cycle while keeping patient experience at the center." Building ai-native infrastructure for Behavioral Health. The Stella-Nanonets Health partnership reflects a broader industry shift toward AI-native infrastructure. As payer scrutiny intensifies and administrative demands grow, incremental automation is proving insufficient. Behavioral health organizations are increasingly recognizing the need to leverage intelligence system-wide rather than layer isolated tools onto legacy processes. "Our objective is not to automate individual tasks in isolation," says Shikhar Khanna, Founding Team member of Nanonets Health. "It is to deploy specialized AI agents that understand the nuance of behavioral health workflows and function as a coordinated intelligence layer alongside forward-thinking organizations like Stella Mental Health." For Stella, the initiative remains anchored in patient access. "If we are delivering advanced clinical treatments, our operational systems must be equally advanced," Amardeep adds. "Expanding access should not mean expanding friction." As additional agentic workflows are implemented and live performance insights mature, Stella intends to refine its infrastructure through measurable data and continuous iteration. The long-term objective is clear: ensure that administrative complexity never becomes a barrier to transformative care. In an environment defined by rising administrative overheads and payer scrutiny, the Stella-Nanonets partnership signals a structural shift in behavioral health; one where intelligence is operationalized end to end, enabling scale without compromising the patient journey. At the Becker's Fall Behavioral Health Summit, taking place October 20-22 in Chicago, behavioral health leaders and executives will explore strategies for expanding access to care, integrating services, addressing workforce challenges and leveraging innovation to improve outcomes across the behavioral health continuum. Apply for complimentary registration now. The future of clinical judgment: keeping care human-centric in the AI era. Recommended Live Webinar on May 13, 2026 12:00 PM - 1:00 PM CDT Next up in Behavioral Health news. * 'Integration only works if data lives in the same system': How 5 systems are operationalizing behavioral health Behavioral health leaders at five health systems are driving a shift toward upstream integration through operational redesign. Their goals: embedding... By: Ella Ruder * Inside UHS' playbook for responsible behavioral health growth Marc Miller, president and CEO of King of Prussia, Pa.-based Universal Health Services, leads one of the nation's largest behavioral... By: Ella Ruder * American Dental Association adds mental health, GLP-1 prompts to patient forms The American Dental Association has updated patient health history forms to include a mental health screening question and a prompt... By: Ella Ruder

Stella Mental Health has opened its second Massachusetts location in Newton, expanding access to interventional psychiatric care in Greater Boston. The clinic offers treatments including Spravato therapy, intravenous ketamine infusions and transcranial magnetic stimulation for conditions such as depression, anxiety and PTSD. The expansion coincides with the selection of Stella's Chief Psychiatric Officer, Dr Brian Boyle, as a 2026 National Spravato Bureau Speaker by Johnson & Johnson. The Harvard-trained psychiatrist, who specialises in treatment-resistant depression, will provide peer-to-peer education on innovative depression treatments. Stella Mental Health operates over 20 locations across the US, Israel and Australia, and has treated more than 40,000 patients. The company's centres offer evidence-based treatments for depression, anxiety, post-traumatic stress and OCD.