Quality Assurance Manager
Posted on 3/28/2023
Hello Fresh

10,001+ employees

Food & meal kit delivery service
Company Overview
HelloFresh’s mission is to change the way people eat forever by aiming to provide every household with wholesome, homemade meals – no shopping and no hassle. The company’s meals are carefully planned, carefully sourced and delivered to the front door of each customer at the time most convenient for them.
Montgomery, IL, USA
Experience Level
Desired Skills
Customer Service
QA & Testing
Customer Success & Support
  • Experienced with HACCP and SQF
  • Leadership: train and develop a large group of employees
  • Performance Management: for assigned production lines
  • Problem Solving/Analysis
  • Results Driven
  • Communication Proficiency: speak to employees with tact and diplomacy
  • Time Management: tracking/monitoring production and maintaining productivity
  • Technical Capacity: computer literacy to input information into the computer
  • Learning Orientation: able to take direction and relay information to employees
  • Bachelor's Degree in Engineering, Food Science, Biology or other relevant subjects
  • 5+ years of experience within the food industry
  • Experience leading a team of managers, coaching and training the team
  • Strong attention to detail and data driven mindset
  • Extensive knowledge of principles and applications of FSQA programs including HACCP, Sanitation
  • Up-to-date knowledge on FDA guidelines
  • Ensure food safety compliance with local, city, state and federal requirements
  • Create and manage HACCP processes
  • Ensure a high level of internal and external customer service. Investigate (and correct) customer issues and complaints relating to quality
  • Manages the food safety and sanitation departments to ensure high productivity and high technical integrity
  • Develop and analyze statistical data and product specifications to determine standards and to establish quality and reliability expectancy of finished products
  • Maintain an active role on internal continuous improvement teams
  • Provide, and oversee, inspection activity for products throughout the production cycle
  • Interact with vendors and procurement to ensure food safety of all purchased parts
  • Addressing nonconformities from previous internal and external audits
  • Conducting a management review of the food safety & HACCP system
  • Following-up on and closing pending preventive and corrective action requests
  • Ensuring that organizational systems and training is in place
  • Ensuring that documentation and design controls are appropriate for organization
  • Administering document control and configuration management system
  • Overseeing established calibration and testing programs
  • Provide all employees with necessary tools, proper training and corrective direction