Senior Customer Success Manager

From power on to productivity: Nerdio Manager and IGEL announce integration for zero-friction endpoints. The "first mile" of cloud computing, the gap between a physical device powering on and a user landing in a productive virtual session, has long been the most significant hurdle for enterprise IT. Today, live on stage at IGEL Now & Next 2026, Nerdio is proud to announce a new Nerdio Manager integration with IGEL to make the endpoint experience zero effort for end-users and administrators alike. This milestone marks the end of complex, manual endpoint configuration and the beginning of a truly zero-friction operating model for Azure Virtual Desktop (AVD) and Windows 365. The secure edge meets cloud intent. Modern IT teams shouldn't have to choose between a premium user experience and rigorous security governance. By bringing together Nerdio Manager and IGEL OS 12, Nerdio has created a unified solution where the endpoint and the cloud work in perfect symmetry. IGEL OS serves as the secure, immutable execution plane at the edge, while Nerdio Manager acts as the intelligent orchestration engine. Nerdio now manages the "intent" of the endpoint, determining exactly what resources a user should access, enforcing compliance gates, and automating the configuration of the IGEL Universal Management Suite (UMS). Share blog. Nerdio Manager brings cloud intent and automation directly to the endpoint. Together with IGEL's secure OS, Nerdio is delivering a zero-touch, zero-trust model where endpoints are automatically enrolled, configured, and governed from the moment they're first used." Scott Manchester Chief Product & Technology Officer, Nerdio This integration delivers four mission-critical scenarios designed to modernize your end-user computing (EUC) estate at scale: * Zero-Touch cloud OOBE: Deliver a seamless, "out-of-the-box" experience. From the very first boot on IGEL OS, a single identity capture automatically routes the user to their assigned AVD or Windows 365 resource with no IT intervention required. * Validated estate migration: Transitioning from legacy VDI (like Citrix or Omnissa (formerly VMware) to AVD/Windows 365 is now a deterministic process. Nerdio manages the reconfiguration of existing IGEL endpoints, ensuring a validated cutover with built-in failure protection and rollback. * The "clean sweep" hardware conversion: Standardize your entire fleet. Easily convert eligible non-IGEL hardware into secure, intent-driven cloud endpoints using IGEL's conversion technology, all orchestrated directly through the Nerdio console. * Full lifecycle management: Beyond deployment, Nerdio provides the ongoing plumbing to manage UMS configurations. Ensure your physical endpoints always stay in sync with the desired state of your cloud environment, reducing administrative overhead. Its partnership with Nerdio is fundamentally about removing the last mile of friction in the move to the cloud. By integrating IGEL Secure Endpoint OS Platform directly with Nerdio's cloud orchestration, Nerdio has created a "power-on-to-productivity" experience that is as seamless for the user as it is governed for IT. This is the future of the secure, automated, and cloud-first endpoints." Matthias Haas Chief Technology Officer, IGEL * Immediate ROI: Reduce migration risk and field labor costs through automated deployments. * Unmatched security: Combine the read-only, modular architecture of IGEL OS with Nerdio's robust compliance and entitlement gates. * Consistent governance: Manage your virtual desktops and your physical secure endpoints through a single, unified lens in Nerdio Manager. How to get started. Attending IGEL Now & Next? Stop by booth P4 or attend its session on April 1 at 11:20 am ET in Glimmer 6 at the Fontainebleau. Be the first to preview the integration. Want to get a sneak peek? Join its tech preview to get an advanced look at the integration and provide feedback.

Simplifying cloud desktop printing: the power of Nerdio + ezeep for AVD & Windows 365. As organizations continue shifting to cloud-first strategies, solutions like Azure Virtual Desktop (AVD) and Windows 365 are transforming how end users access their work environments. But while compute and access have become simpler, printing remains one of the most persistent - and frustrating challenges in virtual desktop deployments. This is where the combined power of Nerdio and ezeep Cloud Printing delivers a compelling, modern solution. The printing problem in AVD & Windows 365. Anyone who has deployed AVD or Windows 365 knows that printing can quickly become a major support burden. Common challenges include: * Complex printer mapping across sessions and locations * Dependency on legacy print servers * Driver compatibility issues * Poor user experience with redirected printers * Increased helpdesk tickets and troubleshooting overhead Traditional approaches often rely on maintaining infrastructure that contradicts the very goal of moving to the cloud: simplicity and scalability. ezeep Cloud Printing: A modern approach. ezeep Cloud Printing eliminates the need for print servers and complicated driver management by delivering a fully cloud-managed printing experience. With ezeep, organizations benefit from: * Driverless printing across all devices and locations * Centralized management via a web-based admin console * Secure print workflows, including pull printing * Seamless user experience inside virtual desktops One key component is the ezeep Print App, which enables users within AVD and Windows 365 environments to easily discover and print to available printers without traditional mapping complexities. Nerdio: simplifying AVD & Windows 365 deployment. Nerdio Manager for Enterprise (NME) has become a go-to platform for simplifying the deployment and ongoing management of AVD and Windows 365 environments. It removes much of the operational complexity by providing: * Automated provisioning and scaling * Cost optimization tools * Simplified image and host pool management * Powerful scripting and automation capabilities For IT teams, Nerdio transforms what would typically be a complex deployment into a streamlined, repeatable process. Better together: Seamless integration & deployment. The real magic happens when Nerdio and ezeep are used together. The ezeep Print App can be deployed directly to cloud desktops via Nerdio Manager for Enterprise using scripted actions. This means: * No manual installation required * Consistent deployment across all sessions and users * Rapid rollout in new or existing environments With just a few clicks, IT admins can integrate modern cloud printing into their AVD or Windows 365 environments - without adding infrastructure or complexity. Solving real-world pain points. By combining Nerdio and ezeep, organizations can eliminate the most common printing challenges: ezeep removes the need for on-premises or VM-based print servers, aligning perfectly with cloud-native strategies. 2. No driver headaches. Driverless printing eliminates compatibility issues across multi-session hosts and Windows 365 desktops. 3. Simplified user experience. Users can print effortlessly, regardless of location or device, with a consistent interface inside their virtual desktop. 4. Reduced support tickets. Fewer moving parts mean fewer things to break - dramatically lowering helpdesk involvement. 5. Faster deployments. Nerdio's automation combined with scripted deployment of ezeep ensures environments are ready faster, with printing included from day one. A modern blueprint for cloud desktop success. Organizations adopting AVD and Windows 365 are looking for solutions that reduce complexity - not introduce new layers of management. By leveraging: * Nerdio Manager for Enterprise for simplified deployment and operations * ezeep Cloud Printing for modern, serverless printing IT teams can deliver a fully cloud-native desktop experience that just works. Final thoughts. Printing doesn't have to be the weak link in your cloud desktop strategy. With Nerdio and ezeep, organizations can finally eliminate legacy printing challenges while accelerating their AVD and Windows 365 deployments. The result is a cleaner architecture, happier users, and IT teams that spend less time troubleshooting - and more time delivering value. Ready to modernize your cloud desktop printing experience? Combining Nerdio and ezeep might be the simplest upgrade you can make with the biggest impact.

Kerv partners with Nerdio to strengthen Azure Virtual Desktop proposition. David Lewis Marketing Manager | Kerv Transform David specialises in cloud technologies and Managed IT Services, helping drive new business and customer success through impactful campaigns, events, and PR. Published 17/03/26 under: Nerdio is a leading platform for Microsoft cloud management, and Kerv Group is excited to share that Kerv is now an official Nerdio partner. By partnering with Nerdio, its goal is to make its Azure Virtual Desktop service even stronger. As a Microsoft partner that holds the Azure Virtual Desktop specialisation, Kerv Group is committed to delivering AVD in a way that's secure, well-managed, and genuinely easier for IT teams to run day-to-day. Why Nerdio? At Kerv, Kerv Group is solution-agnostic. Kerv Group design AVD and wider virtual desktop solutions based on what the customer actually needs, and Kerv Group'll use supporting technologies like Nerdio where they add real value. That matters because not every organisation needs the same operating model: For some SMEs, a well-designed AVD environment with the right ongoing support is the best answer. For more mature organisations, or anyone running AVD at scale, Nerdio can be a great fit. It adds an automation and management layer on top of AVD, giving IT teams a more centralised way to manage things like scaling, images, monitoring, and day-to-day operations. In practical terms, Nerdio can help with: * Intelligent auto-scaling to match demand and reduce unnecessary spend * Image management and version control, making updates more repeatable and controlled * Built-in monitoring and dashboards to improve visibility across the environment * Automation and delegated administration, reducing manual overhead for IT teams Building on success in regulated sectors. Kerv Group has already had strong success delivering AVD in regulated environments, particularly in legal, and Kerv Group is now looking to grow further across industries such as financial services and local government. This partnership gives Kerv Group another way to help customers who want more automation, stronger cost control, and a more structured operating model for AVD. To mark the partnership, Kerv Group is running a webinar that provides a practical introduction to Nerdio, how it works, and where it helps most in real AVD environments. In the session, Kerv Group'll cover: * Why and what is Nerdio Manager for Enterprise? A quick introduction to how the platform simplifies Azure Virtual Desktop, Intune and Windows 365 management. * How it works Centralised administration across your organisation, including auto-scaling, image management, and cost modelling. * Optimising costs How Nerdio's automation and intelligent scaling help cut spend without compromising performance. Ready to start your Nerdio journey? On the 23rd April, Kerv Group is hosting a practical session showing how automation and centralised management can reduce manual effort, improve control and keep Azure Virtual Desktop costs in check.