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Instructional Designer
Global Programs
Posted on 7/18/2022
Sorrento Valley, San Diego, CA, USA
Experience Level
Desired Skills
Adobe Photoshop
Graphic Design
  • Manage the end-to-end design and development of learning programs from concept through implementation and quality assurance
  • Collaborate across enablement and departmental teams to develop impactful learning content
  • Use a variety of applications to build eLearning courses and instructor-led resources (knowledge and expertise in Articulate Storyline and Microsoft PowerPoint is an absolute requirement)
  • Address changes and feedback to courses in a timely manner
  • Work with stakeholders, Role Excellence, and Regional Enablement leaders to continually assess and understand skills and enablement needs, define options, and translate them into actionable and measurable learning objectives and goals
  • Leverage strong understanding of technology and ServiceNow value proposition in program creation
  • Minimum 3 years of experience in instructional design and curriculum design and development
  • Experience successfully interfacing with subject matter experts, stakeholders, and peers to meet business needs across multiple cross-­functional teams
  • Training and experience in applying instructional design practices and methodologies to support training and enablement content development
  • Knowledge of adult learning pry ginciples, course development methodologies, Bloom's Taxonomy, and Kirkpatrick's training evaluation levels
  • High degree of initiative, strong collaboration skills, and the abilities to communicate ideas and design decisions and receive feedback from partners
  • Solid foundation in graphic design and typography with skills in Photoshop and Illustrator is required
  • Participation in recognized training industry organizations (i. e. Association for Talent Development) strongly preferred
  • Design and develop sales enablement for ServiceNow's Global Sales organization for the new hire, sales manager, and role excellence programs that align to strategic sales initiatives across regions; enablement includes eLearnings, virtual trainings, screencasts, various guides, videos, etc
  • Use technical design, development, and creative skills to create engaging online content and
Desired Qualifications
  • BS/BA or equivalent experience required; Instructional Design degree or Training Development certificate is a plus
  • Strong skills with eLearning authoring software Articulate 360 - both Storyline and Rise, is required, and recording/editing audio and video is a plus (Camtasia, AfterEffects, Premiere, etc.)

10,001+ employees

Digital workflows
Company Overview
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.