IT Systems Specialist @ Lyra Health

INACTIVE

Full-Time

IT Systems Specialist

Posted on 4/12/2024

Lyra Health

1,001-5,000 employees

Provides AI-powered workforce mental health care

Mid

Remote in USA

Required Skills

Atlassian

Management

Requirements

3+ years experience in managing and maintaining identity management and synchronization solutions via Okta.
Okta Certified Administrator required.
2-3+ years of internal and external applications and systems implementation and support (e.g. Google Workspace, Slack Enterprise Grid, Atlassian, Box, ServiceNow, Zoom, etc.)
Ability to drive concurrent, complex projects and initiatives while managing operational escalations
Experience with troubleshooting and integrating solutions in a Mac-based environment
Strong communicator, both written and verbal
Self-driven with an ability to quickly adapt to new technologies and variables in a dynamic and fast-moving environment
Knowledge of basic information security principles and best practices

Responsibilities

Troubleshoot, identify and resolve technical identity and access management-related issues
Work with stakeholders to gather information needed for business application integration with Lyra’s IDP (Okta) for end-user single sign-on (SSO) and SCIM provisioning
Contribute to planning and implementing IAM strategy
Develop, implement, and maintain quarterly audits in Okta and all enterprise applications
Identify automation improvements as it relates to access provisioning and lifecycle management
Update / create documentation around proactive solutions to help end users help themselves
Provide support for MacOS, hardware, SSO, email, cloud-based apps, mobile devices, peripherals, video conferencing equipment, wireless, and network problems
Proactively seeking opportunities to automate, streamline processes, and empower users

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

As a member of the Enterprise Applications & Identity Management team, your role is pivotal in ensuring the redundancy, scalability, and security of our client infrastructure. You will be tasked with managing and supporting several of our core enterprise IT systems, with a primary focus on identity management. Your responsibilities will include overseeing Identity Provider (IDP), Single Sign-On (SSO), and SCIM (System for Cross-domain Identity Management) provisioning. Additionally, you will play a key role in advancing our automation strategy to streamline processes and enhance efficiency across our IT ecosystem. This position requires a strong understanding of enterprise-level identity management solutions and a proactive approach to identifying and implementing improvements in our systems and processes.

This role can be carried out from our Burlingame, CA headquarters, hybrid, or fully remote/virtually. Remote candidates must be physically located within the United States.

Responsibilities

Troubleshoot, identify and resolve technical identity and access management-related issues
Work with stakeholders to gather information needed for business application integration with Lyra’s IDP (Okta) for end-user single sign-on (SSO) and SCIM provisioning
Contribute to planning and implementing IAM strategy
Develop, implement, and maintain quarterly audits in Okta and all enterprise applications
Identify automation improvements as it relates to access provisioning and lifecycle management
Actively advocating for end users and coaching employees on how to make the most of our IT systems
Update / create documentation around proactive solutions to help end users help themselves
Provide support for MacOS, hardware, SSO, email, cloud-based apps, mobile devices, peripherals, video conferencing equipment, wireless, and network problems
Proactively seeking opportunities to automate, streamline processes, and empower users

Qualifications

3+ years experience in managing and maintaining identity management and synchronization solutions via Okta. Okta Certified Administrator required.
2-3+ years of internal and external applications and systems implementation and support (e.g. Google Workspace, Slack Enterprise Grid, Atlassian, Box, ServiceNow, Zoom, etc.)
Ability to drive concurrent, complex projects and initiatives while managing operational escalations
Experience with troubleshooting and integrating solutions in a Mac-based environment
Strong communicator, both written and verbal – advocating for the user experience, and fostering collaboration in a team-oriented setting. Excellent interpersonal skills, capable of inspiring and collaborating in a social, team-oriented setting.
Self-driven with an ability to quickly adapt to new technologies and variables in a dynamic and fast-moving environment
Knowledge of basic information security principles and best practices

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, your data will be processed as per Lyra Health Workforce Privacy Notice. Through this application, we will collect personal information from you including your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA). Providing this information is optional and completely voluntary. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. For more information about how we use and retain your information, please see our Workforce Privacy Notice.

Lyra Health

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Website

View Company Profile

Lyra Health offers evidence-based mental health care for workforce transformation, leveraging AI-powered provider matching and a digital platform to connect members to an exclusive network of mental health providers and well-being tools. Their transformative care model has been independently confirmed to help people recover twice as fast, addressing every mental health need and delivering positive outcomes across race and ethnicity.

Company Stage

Series G

Total Funding

$890.1M

Headquarters

Burlingame, California

Founded

2015

Growth & Insights

Headcount

6 month growth

↑ 6%

1 year growth

↑ 16%

2 year growth

↑ 84%

Benefits

Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge

Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical

Financial rewards - Generous compensation, 401k, and equity options

Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays

Tech stipend - Monthly stipend to spend on technology needs

Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind

INACTIVE