Senior Configuration Analyst

What is the opportunity?
Senior Configuration Analyst is a senior role focused on ensuring the integrity, compliance, and operational excellence of the organization's IT infrastructure, particularly the ServiceNow platform. Key areas of responsibility include managing the Configuration Management Database (CMDB),  Data Certification, and Audit processes. This role drives governance, compliance, and audit-readiness, ensuring alignment with regulatory standards and organizational goals. The Specialist collaborates with cross-functional teams to enforce governance policies, manage data certification workflows, and mitigate compliance risks, ensuring reliable and accurate IT asset and service data.

What will you do?

1. CMDB Management & Governance

• Ensure CMDB data accuracy, compliance, and regular updates.

• Align process and activities to governance policies, standards, and audit controls.

• Conduct audits and resolve data discrepancies to meet compliance requirements.

2. Discovery & Integration

• Observe data quality trends and KPIs, ensuring data alignment with governance policies.

• Address data gaps and recommend improvements for Discovery and integration processes.

3. Governance & Policy Leadership

• Collaborate with governance teams to establish and enforce policies for CMDB and Data Certification.

• Promote governance awareness and ensure adherence to compliance standards.

4. Data Certification & Attestation

• Design and manage workflows to validate CMDB data accuracy and compliance.

• Ensure timely completion of attestation tasks and develop scalable processes for evolving audit needs.

5. Audit & Compliance

• Participate in audits and audit readiness, providing regular evidence and documentation.

• Address compliance gaps and implement corrective actions to maintain audit-readiness.

6. Incident & Task Management

• Manage incidents and tasks related to CMDB, Data Certification, and audits, ensuring timely resolution and SLA adherence.

• Document resolutions and best practices to prevent recurring issues.

7. Collaboration & Stakeholder Engagement

• Serve as a senior advisor and liaison between IT, compliance, business stakeholders, and audit teams.

• Provide training and mentorship on Configuration Management processes and compliance requirements.

8. Continuous Improvement

• Enhance ServiceNow workflows and audit controls for better efficiency and compliance.

• Produce and maintain documentation for internal and external consumption

• Stay updated on platform updates and industry trends to implement innovative solutions.

• Proactively address emerging compliance risks with preventive measures.

What do you need to succeed?

 Must have:

• Experience: 3+ years of proven experience with ServiceNow, particularly in CMDB, Data Certification, and Audit modules.

• ITIL Expertise: Strong understanding of ITIL processes, including Configuration Management, Incident Management, Change Management, and Audit Management.

• Regulatory Knowledge: Familiarity with regulatory standards (e.g., SOX, GDPR, ISO 27001, MRIA, MRA) and audit frameworks.

• Leadership Skills: Proven ability to lead cross-functional teams, manage multiple priorities, and drive alignment with organizational goals.

• Analytical and Communication Skills: Excellent problem-solving, analytical, and communication skills to effectively engage with technical and non-technical stakeholders.

• Certifications: ITIL v4 Foundations

Nice to have:

• Experience: Working knowledge of ServiceNow Discovery

• Audit and Compliance: 2+ years of experience supporting and monitoring audit controls and procedures within IT systems.

• Technical Proficiency: Intermediate knowledge of ServiceNow workflows, integrations, and business rules.

• Certifications: ITIL Intermediate certifications

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

• Opportunities to do challenging work.

#LI-POST

#TECHPJ

Job Skills

Adaptability, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Systems Software, Time Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-03-132026-05-29

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.