Senior Default Associate

About the Company

Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.

Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry.

As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it.

Default Servicing at Valon

The Default Servicing team manages all default-related processes and resolves mortgage loans that are in default. The team is crucial to Valon and the broader mortgage ecosystem, as it helps prevent foreclosures and minimize losses for investors. Homeowner transparency and financial literacy are always a focal point for our people, process, and product, and we strive to help homeowners who need additional support to keep their dream of homeownership alive.

About the Role

As a Sr. Default Associate within the broader Default Administration team, you will be responsible for processes and procedures related to claims, invoice management, and corporate advances. We’re looking for a self-starter with strong project management skills to assist with and advise on the implementation of processes for reconciliation and recovery that comply with contractual obligations, Valon policies, and regulatory guidelines. In this highly cross-functional role, you will also work with internal and external stakeholders to ensure reporting requirements and deadlines are met.

Responsibilities

Invoice Management

• Process and manage all vendor invoices and payments for all areas of delinquency and default while adhering to company policies and procedures.

• Verify the accuracy of invoices and confirm that all expenses adhere to Investors, Insurers, and Agency guidelines/allowable expense schedules (Freddie Mac, FNMA, FHA, VA, RHS, etc.), and are mapped and paid to the appropriate expense code and account.

• Record all financial transactions, including verifying, classifying, and recording invoice data.

• Assist internal departments and 3rd party vendors to resolve outstanding invoices, invoice discrepancies, and payment issues.

• Issuing, tracking, and monitoring billbacks to vendors for over allowable expenses

Corporate Advances

• Oversee offshore vendor- monitoring, tracking their work, and ensuring accurate and timely completion, including issuing vendor scorecards

• Review and reconcile prior servicer's corporate advance data files and ensure all transactions are mapped to the correct loans and accounts, and there are invoices/backup to support all prior servicer corporate advances

• Reconcile onboarded corporate advances with data files and work with the onboarding team and system engineers to resolve any discrepancies.

• Work with the onboarding team and offshore staff to ensure all invoices and backup documents are received from prior servicers.

• Review and reconcile corporate advance data for offboarding loans and provide an accurate list of all corporate advances to the offboarding team.

• Work closely with Product and Engineering on system requirements to automate and manage processes related to corporate advance, invoice management

• Work collaboratively to coordinate with internal and external business partners

• Work with prior servicers and internal departments to map corporate advances to the system of record for all acquisitions

• Facilitate and respond to all audit requests/findings and client requests relative to invoices and corporate advances

• Provide monthly MBR report and trending report

• Escalate all problems and compliance issues in a timely manner

Ideal Background

• 5+ years of experience in Invoice management, Corporate Advance Management, or Default Accounting

• Experience developing and managing complex processes with multiple stakeholders

• Excellent written and verbal communication skills

• Experience working cross-functionally with Product and Engineering teams

• Strong Excel or Google Sheets experience, including V-lookup

• Minimum education requirement: High school diploma or GED equivalent required

Benefits:

• Compensation: competitive salary and 401 (k) plan

• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits

• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.

• Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback

• Generous time off: 17 days paid time off, sick days, and 11 company holidays

• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition

Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.