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Client Strategy Operations Analyst
Posted on 4/30/2021
Remote • New York, NY, USA
Experience Level
Desired Skills
  • 2-3 years of experience analyzing structured and unstructured data with a goal of informing business decisions
  • Strong business acumen. Can find the right data to answer an ambiguous question, craft a thesis, write a narrative, and communicate it to non-technical peers
  • Able to work well with client-facing teams, other analysts, and leadership of other teams to solve cross-functional business problems
  • Able to tactfully present to, and make requests of, senior leadership
  • Comfortable constantly learning new software, and seeking out new tools to expand existing processes
  • Experience navigating complex workflow processes, tight timelines, and fluid team structure
  • Extremely detail oriented and organized - able to juggle multiple channels of communication
  • Interest in startups, software, and entrepreneurship
  • Be acquainted, or eager to acquaint yourself, with our most used tools such as Salesforce, Looker, Sequel Pro, Jira, Slack, and Monday.com
  • Answer ad hoc requests from our client-facing managers (Customer Success Managers or CSMs) using Looker, SQL, and the resources at your disposal
  • Be able to pull data from the database using SQL, make Looker explores, analyze in Google Sheets, then contextualize answers for our clients
  • Use all the data available to you to inform what actions should be taken by individual CSMs (features to promote and behaviors to encourage)
  • Do deep, ad hoc analyses for key clients and get buy-in from CSMs and leadership alike
  • Be comfortable project managing various ambiguous org-wide initiatives for senior leadership
  • Work with our Enablement team to improve autonomy of our client-facing teams
  • Support Leads on tools discovery (researching potential tools to better equip our team to manage clients at scale).Manage existing tools and make recommendations for how we can improve upon them and the processes surrounding their use
  • Audit and organize the data-related resources our client-facing teams use
  • Take ownership of existing tools and processes such as account tiering and transitions, making proactive recommendations for improving upon them
Desired Qualifications
  • Mastery of Excel, SQL, Looker (or comparable data visualization tool), G-Suite, and Salesforce. Ability to conduct analysis solely in Google Sheets is a plus

1,001-5,000 employees

Personalized text messaging platform for innovative brands
Company Overview
Attentive empowers leading brands and organizations to create meaningful interactions that inspire action through real-time, personalized mobile messaging.
  • Generous PTO
  • Medical, Dental, & Vision Insurance
  • Daily Lunch Delivery Credit
  • Equity
  • Remote Work & Wellness Benefits
  • Company-Wide Events & Employee-Led Activities
Company Core Values
  • Be customer-driven
  • Encourage and value diverse perspectives
  • Take ownership and default to action