Manager – Events & Issues: Card Risk

Manager, Events & Issues: Card Risk (Hybrid)

As a Manager in Card Risk, you will join a team of highly motivated Risk Management professionals who identify, manage, and mitigate risk to Capital One. You’ll provide leadership to a talented team of Event & Issue Management experts who guide partners through the breakdown management process, synthesize trends, and ensure high quality risk data capture. 

The team plays an integral part in governing the issue & event management processes; ensuring adherence to both Enterprise standards and expedited remediation expectations for our customers.

The Risk Manager will collaborate with a broad audience of event management, process management, risk office, legal, and compliance partners. You’ll leverage your people leadership skills to foster an inclusive environment, innovative mindset to optimize processes, and strategic thinking to develop management systems that drive us toward our destination state.

Responsibilities:

• Provide direct people management and talent development to a team of event & issue governance professionals

• Creation of effective metrics and reporting required to communicate performance and information to broad audiences

• Establish strong interaction models and relationships to collaborate with key stakeholders, ensuring delivery of commitments

• Drive prioritization recommendations, understanding & articulating appropriate trade-offs, and escalating where appropriate

• Manage and approve issues & events to ensure complete and high-quality data capture

• Maintain a deep understanding of enterprise & divisional risk management standards, and apply to event & issue management practices

• Identify insights to drive cutting edge process enhancements

• Establish and maintain positive working relationship with business partners, compliance advisors, and other risk associates

• Coordinate, influence and negotiate to ensure appropriate prioritization & escalation 

• Maintain an understanding of the risk management environment

• Support audit, exam, and testing initiatives as needed 

• Training & development of others as necessary

To be great at these things, a candidate will have:

• Transformational leadership skills, a people first attitude, and experience leading a high-performing team

• Experience managing multiple projects concurrently in an autonomous environment

• Strong judgment, problem solving, and critical thinking skills

• Exceptional communication, relationship building, and collaboration skills with stakeholders at all levels

• You strive to be well-managed in all aspects of your work & possess strong attention to detail, leading with integrity.

Basic Qualifications:

• High School Diploma, GED, military experience or equivalent certification

• At least 5 years of risk management experience

• At least 5 years of process management or project management experience

• At least 3 years of direct people management 

Preferred Qualifications:

• Bachelor's Degree or military experience

• 3 years of risk event and issue management experience

• 3 years of Agile or Design Thinking experience

• Lean, Agile, Six Sigma, Business Process Management or Project Management Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $146,100 - $166,700 for Risk ManagerRichmond, VA: $132,800 - $151,600 for Risk Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).