Director – Protective Services

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

We are seeking a Director, Protective Services to oversee the safety and protection of our Scottsdale, AZ campus. With multiple buildings and a multi-tenant environment, this role is responsible for creating a secure setting that also reflects our strong focus on customer service. The Director will lead security operations across the campus, ensuring associates, visitors, and partners experience both a safe and welcoming environment.

The ideal candidate will bring:

• Proven leadership experience managing security operations in a campus or multi-building setting, ideally within a multi-tenant environment

• A track record of building and guiding high-performing uniformed security teams with a customer service focus

• Expertise in developing and implementing security strategies, policies, and emergency response protocols

• Strong collaboration skills with the ability to partner effectively with business leaders, facilities teams, and external vendors

• Experience leveraging security technologies, systems, and data to enhance safety and operational effectiveness

• The capability to balance proactive risk management with creating a professional and welcoming environment for all

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Job Description Summary

Providing a safe, secure environment for our workforce and visitors is essential at Nationwide. Our Security team monitors security needs and assists associates with security and safety-related issues. If you are safety focused, an effective communicator, detail oriented and ready to serve and protect our associates and the public, we want to know more about you!

As a Director, Corporate Security, you’ll be responsible for the planning, standardization, and execution of security management activities in multiple owned and leased properties within a defined geographic area. You’ll direct the development and implementation of Corporate Security practices, policies, and procedures for third party leased and associate occupied facilities. In addition, you’ll have operational control of building security and associated financial practices. We’ll count on you to balance multiple tenant and business unit relationships.

Job Description

Key Responsibilities: 

• Directs the implementation of security initiatives and policies in accordance with established company standards, building codes, and other applicable regulatory agencies.

• Oversees the financial controls associated with the operation of multiple owned properties within a defined geographic region, including budget development, expense and income analysis, benchmarking, capital project management and achievement of the appropriate return on investment.

• Leads the delivery of security services including preventive measures, investigation management, life safety, Training/Awareness, Incident Management Team (IMT) management, security staffing plans and tenant relations.

• Provides direction and supervision of associates, contractors, and other external service providers in the delivery of security services. Administers and oversees the contract guard services programs within individual properties.

• Serves as the primary contact for Crisis Management planning, Disaster Recovery, and life safety issues. Assures compliance with federal, state, and local requirements addressing hazardous materials and safety/compliance.

• Interacts with high level management within the enterprise and provides solutions to security issues.

• Builds relationships with senior leaders to help promote security initiatives, conduct security assessments, monitor projects, and develop associate awareness.

• Directs associate management including performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement, and corrective actions.

May perform other responsibilities as assigned.

Reporting Relationships:  Reports to Sr AVP, Corporate Security. Manages a team of security professionals.

Typical Skills and Experiences: 

Education:  Undergraduate studies in related field. Advanced degree preferred.

License/Certification/Designation: Certified Protection Professional (CPP), Physical Security Professional (PSP), Patrol Services International (PSI) designations preferred.

Experience:  Typically, ten or more years of related security management experience.

Knowledge, Abilities and Skills:  Proven knowledge of security management functions with an emphasis on management/associate relations, life safety and compliance, financial controls, project management and preventative measures/planning. Excellent verbal and written communications skill and the ability to interact effectively with associates, management, and executives. High level of organizational skills with the ability to standardize and implement practices and procedures across multiple properties.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values:  Regularly and consistently demonstrates Nationwide Values.

Job Conditions: 

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment.

ADA:  The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. 

Credit/Background Check: Due to fiduciary accountability within this job, a valid credit and/or background check will be required as part of the selection process.

Safety Sensitive: This job has been identified as a Safety Sensitive position and, according to our substance free workplace program, may be subject to random alcohol and other drug testing.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.