Environmental and Heritage Conservation Program Manager

Who We Are 

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com. 

SUMMARY  

At BGIS – our culture is based on 3 key foundational items:

1. Culture of Care for each other, our clients, partners and our communities. 
2. High Performing Teams who go Above and Beyond to deliver exceptional services – INTEGRITY - OWNERSHIP – RESPONSIVENESS - INITIATION – VISIBILITY - DRIVE - INTEGRATION are core to high performance.
3. Unwavering Commitment to Sustainability where we do everything with a focus on preserving our earth. 

The Environmental and Heritage Conservation Program Manager retains overall responsibility for development and implementation of the Environmental, Cultural and Natural Heritage Management Program to support delivery of project and property managements services in a manner that preserves and protects these aspects.

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings. 

Opportunities for Development: 

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles.  Success in the role offer Team Members the opportunity to explore various roles – some include: On Account Operational Leadership – Facility Management Office Roles to support Accounts - Project Management roles to lead and execute projects. 
 

KEY DUTIES & RESPONSIBILITIES  

Safety and Regulatory Ownership

• Follow and apply all Health and Safety programs aligned with both BGIS and Client expectations to ensure safety of all employees and building occupants.
• Work in collaboration with BGIS Health Safety and Environment Team Members for support and direction on key programs to emphasize Safety Culture.
• Ensure compliance with corporate and legislated policies, procedures, practices and guidelines related to Environmental, Cultural and Natural Heritage Management by applying knowledge of legislation related to these areas.
• Lead and instill a culture of safety and compliance throughout the team.
• Follow the BGIS structured Hazard Observation Inspection program to ensure compliance with safety and regulatory requirements.

Leadership Development and Recognition

• Supervise Team Members including directing activities, establishing goals and objectives, performance evaluation and communicating vision for Environmental, Cultural and Natural Heritage Management; supervise a small team of Specialists to support program implementation.
• Actively participate and encourage Team Member Recognition Program to provide recognition to BGIS Team Members for Great Work.
• Identify and nurture leadership potential within the Environmental, Cultural and Natural Heritage Management team and provide mentorship and coaching to Team Members to help them advance in their careers.
• Collaborate with People and Culture Team Members to create career progression plans for staff and encourage their growth within the organization.

Technical Leadership and Oversight

• Lead and provide support to the client related to registration, permits and other associated requirements under applicable Environmental, Cultural and Natural Heritage related regulations.
• Support Facility Management, Small Works and ARCW Team Members with Environmental Assessment screenings and implementations as required.
• Support Facility Management, Small Works and ARCW Team Members with awareness and management (as needed) of contaminated sites. 
• Develop and update process and related documents to support effective delivery of services.
• Ensure the Environmental, Cultural and Natural Heritage Program provides a holistic approach to services for heritage buildings, landscapes and associated infrastructure, including coordination among specialized architectural, engineering, landscape architecture, technical and historic material conservation services.
• Ensure that Team Members are familiar with requirements for managing heritage buildings and Environmental, Cultural and Natural Heritage properties.
• Work in collaboration with Asset Management Team Members to provide input in key Capital Planning Process. 

Work Order Management

• Work in collaboration with Central Work Order Management Team Members on any Environmental, Cultural and Natural Heritage related work orders.

Visibility in Sites and Inspection Management

• Attend sites as required to support implementation of the Environmental, Cultural and Natural Heritage Program.
• Conduct and assist with audits as required and identify opportunities for synergies with other BGIS Teams conducting site visits.
• Prioritize and support the resolution of issues identified during inspections.

Occupant Experience

• Support Facility Management Team Members to ensure that Environmental, Cultural and Natural Heritage aspects are managed on site to enhance occupant experience.
• Support Facility Management Team Members with facility and property related Environmental, Cultural and Natural Heritage questions and challenges.

Proactive Communication and Escalation

• Maintain clear and proactive communication channels with all concerned parties.
• Ensure proactive escalation processes for addressing Environmental, Cultural and Natural Heritage challenges.
• Provide timely updates on operational status, projects, and issue resolutions.
• Foster transparency and open dialogue to facilitate effective decision-making.
• Be the designated single point of contact to provide oversight of the Environmental, Cultural and Natural Heritage Program and to be the primary contact person, when requested, to act as liaison with IO’s Environmental, Cultural and Natural Heritage contacts.
• Collaboration with BGIS Self Perform Team Members delivering Best Quality Services to Buildings. 
• Establish regular communication and relationships to support delivery of service respecting Environmental, Cultural and Natural Heritage aspects.
• Work in collaboration with BGIS Team Members in Janitorial, Project Management and Technical Services or any other areas where work is directly performed by BGIS to ensure compliance with Environmental, Cultural and Natural Heritage aspects.

Vendor Management and Accountability 

• Collaborate with BGIS Strategic Sourcing and Vendor Management Leadership Team Members to ensure Environmental, Cultural and Natural Heritage considerations are included in vendor management.
• Establish and maintain relationships with vendors and service providers.
• Monitor and communicate vendor performance and compliance with contractual obligations.
• Manage vendor relationships to optimize service delivery and efficiency.
• Review and provide feedback on reports received related to Environmental, Cultural and Natural Heritage Management.
• Ensure that services for designated heritage assets respect and conserve heritage character, meet related obligations.

KNOWLEDGE & SKILLS 

• Excellent people management skills.
• Self-starter, willing to learn, able to work independently.
• Excellent at planning and organising.
• Knowledge of Environmental, Cultural and Natural Heritage regulatory requirements.
• Strong analytical and problem-solving skills.
• Superior communication and facilitation skills required to advise and influence client.
• Strong computer skills.
• Strong customer focus.
• Strong technical knowledge.
• Ability to multitask and meet strict deadlines under pressure.
• More than five years of job-related experience.

Licenses and/or Professional Accreditation

• University graduation or professional certification.
• Member of, or eligibility to become a member, of Canadian Association of Heritage Professionals (CAHP)

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success! 
 

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. 

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