Full-Time

Partner Success Director

Posted on 11/2/2024

Abridge

Abridge

51-200 employees

AI platform for clinical documentation automation

AI & Machine Learning
Healthcare

Senior

Pittsburgh, PA, USA

Category
Customer Success
Customer Success & Support
Growth & Marketing

You match the following Abridge's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Proven experience as a Customer/Partner Success Director or Customer Success/Partner Manager
  • 5+ years of experience working in or with enterprise health systems
  • Strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians.
  • Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels.
  • Technical aptitude and ability to quickly understand and effectively communicate complex software solutions.
  • Strong problem-solving skills, with a proactive and results-oriented mindset.
  • Ability to multitask and manage multiple client relationships simultaneously.
  • Strong organizational and project management capabilities.
Responsibilities
  • Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers.
  • Act as a trusted advisor to clinicians, offering guidance and best practices to enhance their productivity, efficiency, and patient outcomes.
  • Understand user workflows, pain points, and objectives to align our solutions with their needs.
  • Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions.
  • Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions.
  • Monitor and track clinician satisfaction and adoption rates, proactively identifying opportunities for improvement and driving engagement initiatives.
  • Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans.
  • Conduct regular business reviews with key stakeholders to assess product performance, user feedback, and identify opportunities for additional value-add solutions.
  • Present new features, upgrades, and solutions to clients, highlighting their potential benefits and ROI.
  • Track customer expansion metrics and contribute to revenue growth targets.
  • Support all clinician users and serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements.
  • Collaborate with cross-functional teams, including sales, marketing, and product, to deliver a seamless customer experience.
  • Contribute to the development of partner success resources, such as knowledge bases, training materials, and partner success stories.
Desired Qualifications
  • Familiarity with CRM software and customer success tools is a plus.

Abridge provides a platform that changes how medical conversations are documented in healthcare settings. Its main product allows healthcare providers to record patient visits, which are then transformed into organized clinical documents. This helps doctors and other healthcare professionals save time on paperwork, allowing them to concentrate more on caring for their patients. Abridge stands out from its competitors by focusing specifically on improving the efficiency of clinical documentation through AI technology. The goal of Abridge is to enhance patient care and streamline the documentation process for healthcare providers, ultimately leading to better health outcomes.

Company Stage

Series C

Total Funding

$201.8M

Headquarters

Pittsburgh, Pennsylvania

Founded

2018

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-2%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Abridge's AI reduces clinician burnout by automating documentation tasks.
  • Partnerships with major health systems like Mayo Clinic expand Abridge's market reach.
  • Recent $150 million Series C funding accelerates platform development and innovation.

What critics are saying

  • Increased competition from AI healthcare startups threatens Abridge's market share.
  • Reliance on partnerships with major healthcare systems poses a risk if they switch.
  • Regulatory scrutiny over AI in healthcare could impact Abridge's operations.

What makes Abridge unique

  • Abridge transforms medical conversations into actionable clinical documentation using AI.
  • The platform integrates with leading EHR systems to streamline provider workflows.
  • Abridge supports over 28 languages and 50+ specialties, enhancing multilingual care.

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Benefits

Medical insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Equity

Flexible Spending (FSA) & Health Savings (HSA) Accounts

Learning and Development budget

401k Plan

Paid Parental Leave

Flexible working hours

Home Office Budget

Sabbatical Leave

INACTIVE