Senior Engineering Manager
Human Support
Posted on 11/9/2023

1,001-5,000 employees

AI-enhanced customer service solution for businesses
Company Overview
Intercom stands out as a leading customer service solution provider, offering a unique blend of automation and human support that enhances customer satisfaction while reducing operational costs. Their AI-enhanced workspace, trusted chatbot, and no-code automations facilitate efficient team collaboration and swift issue resolution, contributing to a 15% increase in handled conversations. With over 25,000 global organizations relying on their platform, Intercom's commitment to delivering unparalleled user experiences and their vision for a future where most customer conversations are resolved without human intervention, make it an exciting and rewarding place to work.

Company Stage


Total Funding





San Francisco, California

Growth & Insights

6 month growth


1 year growth


2 year growth

London, UK
Experience Level
Desired Skills
Customer Service
Customer Success & Support
  • Proven ability to lead engineering teams that deliver impactful results fast
  • Strong product and strategic mindset and experience influencing product strategy
  • Robust track record of collaborating with product and design leaders to achieve stellar outcomes
  • Demonstrated experience in nurturing and guiding engineers through their personal and professional growth
  • Evident success in a comparable technical leadership position
  • A persistent growth mindset and an insatiable appetite for learning
  • The capacity to excel in an ambiguous environment with a high degree of autonomy
  • Become the primary engineering leader within your domain, setting a clear strategy in partnership with product, and design leaders on your team
  • Lead and empower your team to deliver high impact outcomes against this strategy, rapidly shipping new or improved product experiences for customers that clearly drive revenue growth
  • Manage for impact and be a driving force for the success of your team
  • Partner with the Director of Engineering for Help Desk to drive programs that elevate the standards and performance of the Help Desk product teams
  • Drive initiatives that raise the standards or improve outcomes across the engineering organisation
  • Teach, mentor, coach, empower and be a role model for engineers and other engineering managers
  • Create an environment in which everyone on your team is able to grow and achieve success
Desired Qualifications
  • Experience in AI-enhanced help desk product development
  • Experience working in a fast-paced startup environment
  • Experience with customer service platforms