Career Coach, Outcomes

The goal of the Career Coach is to ensure that students are supported as they start to think about their next professional steps, and graduates are prepared and confident in their job search. A balance of ensuring that graduates are empowered to find jobs in a timely manner, as well as finding roles that they are passionate about, is critical for this role. 

The Outcomes Team works towards ensuring graduates are prepared and confident in their job search and actively supports graduates and monitors their progress until all actively seeking students have achieved an outcome. A balance of ensuring that graduates are empowered to find jobs in a timely manner, as well as find roles that they are passionate about, is critical for this role. 

Responsibilities:

• Job Coach & Career Counselor - Ensure all job-seeking students & graduates have a smooth transition from the classroom to job seeking and that they feel supported during this process. Reduce anxiety for students & graduates around their job search through clear communication.  Help students identify their personal goals to best impact their job search & educational experience.
• Content Delivery - Educate students & graduates of immersive programs on skills needed to transition careers into tech and perform an effective job search. Lead both recurring one-on-one sessions and group facilitation-based programming with our Full-time and Flex students (who take our immersive program outside of their Full-Time job responsibilities). Be available and willing to flex your schedule to start the day later and deliver weekly pre-scheduled evening workshops.
• Career Content Creation - Work with teams at GA that are responsible for curriculum to highlight updates as needed and create new student-facing resources. Be a key thought partner in the curriculum and resource creation. Continuously innovate on career resources and programming.
• Internal Team Connector - Utilize and coordinate with GA community resources as needed to acquire additional educational opportunities (mock technical interviews, project feedback, etc.)
• Risk Management - Track student progress and highlight to teammates and stakeholders when a student isn’t doing well or falling out of communication. Also, ensure that we’re putting quality, qualified grads into our community.

Additional Responsibilities:

• Manage a robust pipeline of students and graduates in our Flex and Full-time immersive programs through scalable and innovative programming initiatives, one-on-ones, and employer engagement
• Respond to students and job seeker needs to identify challenges and mitigate areas of struggle to develop cohesive and intentional action plans
• Strive to understand and engage the local tech scene and incorporate this community and perspective as much as possible.
• Serve as an accountability and thought partner to students, alumni, and the GA community: partnering with Instruction, Student Success, Admissions, Marketing around student engagement, support, and industry knowledge 
• Deliver meaningful programs that meet the Outcomes Baseline Commitment and incorporates the 5 Themes to Outcomes Success to reinforce best practices and empower job seekers to lead a successful and strategic job search.

Required Skills:

• Familiarity with the North America tech (software engineering, data science, data analytics, UI/UX Design) landscape; previous experience working in some facet of the tech industry. Awareness of the tech job market and breadth of opportunities.
• Passionate about education, technology, and careers. 
• Previous higher education, tech recruiting, or career counseling/coaching experience is a plus.
• Comfortable presenting both one-on-one and delivering to a large group.
• Able to give constructive, positive feedback to people of diverse professional and life backgrounds.
• Previous personal job search experience and an ability to be relatable.
• Resourceful; able to pull educational resources from the community and to tailor lesson plans/meetings based on graduate needs.
• Able to manage a large volume of requests and organize systems to keep track of students in various stages. Highly organized & data conscious.  
• High emotional intelligence; able to empathize with others and can handle other people’s stress.

Competencies

• Customer Focus- Builds strong customer relationships and delivers customer-centric solutions.
• Interpersonal Savvy - Relates openly and comfortably with diverse groups of people.
• Instills trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.
• Ensures Accountability - Holds self and others accountable to meet commitments.
• Communicates Effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Drives Results - Consistently achieving results, even under tough circumstances.

This fully remote position can only be performed from Canada (Ontario and British Columbia specifically).