Full-Time

Team Lead

Confirmed live in the last 24 hours

Justworks

Justworks

1,001-5,000 employees

PEO offering HR, payroll, and compliance solutions

Consulting
Enterprise Software

Compensation Overview

$97k - $106.7kAnnually

Senior

New York, NY, USA

Category
Supply Chain Management
Warehouse Operations
Operations & Logistics
Required Skills
JIRA
Confluence
Data Analysis
Requirements
  • Minimum of 5 years of experience in operations
  • Extremely detailed-oriented with great time management skills
  • Strong analytical, written and verbal communication skills
  • Experience working in a fast-paced, data-driven environment
  • Experience working cross-functionally
  • Experience with partner management
  • Experience with Jira and Confluence or similar software
  • Ability to work both independently and as a team
  • Advanced knowledge of Insurance, FSA/HSA, COBRA benefits required
Responsibilities
  • Oversee day-to-day team operations including:
  • Lead daily stand-ups with the team, providing time sensitive updates
  • Review incoming Jira tickets, ensuring they are properly categorized and triaged to team members
  • Support associates with complex requests
  • Identify aging tickets and collaborate with owners to resolve the tickets within SLA
  • Routinely check the work product of all team members to ensure accuracy and discover learning opportunities
  • Monitor workload and ticket volume handled by team members
  • Consistently evaluate current processes and create new policies surrounding the benefits managed by our team
  • Communicate trends and issues in everyday workflow to manager to seek resources or solutions
  • Consistently maintain and improve reference and training materials
  • Tracking KPIs and reporting on them monthly
  • Develop and execute training and onboarding plans for new hires and existing team members
  • Foster coaching relationships with team members through regular check-ins
  • Develop and maintain productive and collaborative relationships with internal teams like Product, CSO and Sales
  • Collaborate with Product Analysts to identify the need for engineering intervention and escalate accordingly
  • Perform other related responsibilities as needed based on department and/or organizational needs.

Justworks provides a platform that helps small to medium-sized businesses manage their HR and payroll needs. The platform includes features for payroll processing, HR tools, and compliance support, all designed to simplify the administrative tasks that come with running a business. By using Justworks, companies can access corporate-level benefits without the complexity of managing these services themselves. Unlike many competitors, Justworks focuses on offering a single integrated solution that allows businesses to scale efficiently while minimizing the burden of regulatory compliance and administrative overhead. The goal of Justworks is to enable businesses to concentrate on their core activities by taking care of the necessary but time-consuming HR and payroll functions.

Company Stage

N/A

Total Funding

$155.5M

Headquarters

New York City, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

6%

1 year growth

21%

2 year growth

38%
Simplify Jobs

Simplify's Take

What believers are saying

  • The acquisition of Via positions Justworks to offer more robust global solutions, potentially attracting a larger client base.
  • The introduction of new tools like Expenses and International Contractor Payments demonstrates Justworks' commitment to continuous innovation and addressing SMB needs.
  • Justworks' focus on providing 24/7 human support and high-quality benefits can significantly enhance employee satisfaction and retention for its clients.

What critics are saying

  • The integration of Via could present challenges in aligning technologies and corporate cultures, potentially slowing down innovation.
  • The competitive landscape for SMB-focused platforms is intense, with many players vying for market share, which could impact Justworks' growth.

What makes Justworks unique

  • Justworks focuses on small businesses, providing a comprehensive suite of tools including payroll, tax, HR, and compliance, unlike competitors who may not offer such an integrated solution.
  • The acquisition of Via enhances Justworks' capabilities in international employment, setting it apart from other SMB-focused platforms.
  • Justworks' new International Contractor Payments tool allows SMBs to manage both domestic and international payments seamlessly, a feature not commonly found in similar platforms.

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Benefits

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Workplace - Volunteer and get paid to give back. Take paid parental leave. Enjoy monthly team events that help turn coworkers into lifelong friends.

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