Full-Time

Team Lead – Open Market Benefits

Confirmed live in the last 24 hours

Justworks

Justworks

1,001-5,000 employees

PEO offering HR, payroll, and compliance solutions

Consulting
Enterprise Software

Compensation Overview

$97k - $106.7kAnnually

Senior

New York, NY, USA

Position based in New York City office.

Category
Supply Chain Management
Operations & Logistics
Required Skills
JIRA
Confluence
Data Analysis
Requirements
  • Minimum of 5 years of experience in operations
  • Extremely detailed-oriented with great time management skills
  • Strong analytical, written and verbal communication skills
  • Experience working in a fast-paced, data-driven environment
  • Experience working cross-functionally
  • Experience with partner management
  • Experience with Jira and Confluence or similar software
  • Ability to work both independently and as a team
  • Advanced knowledge of Insurance, FSA/HSA, COBRA benefits required
Responsibilities
  • Oversee day-to-day team operations including:
  • Lead daily stand-ups with the team, providing time sensitive updates
  • Review incoming Jira tickets, ensuring they are properly categorized and triaged to team members
  • Support associates with complex requests
  • Identify aging tickets and collaborate with owners to resolve the tickets within SLA
  • Routinely check the work product of all team members to ensure accuracy and discover learning opportunities
  • Monitor workload and ticket volume handled by team members
  • Consistently evaluate current processes and create new policies surrounding the benefits managed by our team
  • Communicate trends and issues in everyday workflow to manager to seek resources or solutions
  • Consistently maintain and improve reference and training materials
  • Tracking KPIs and reporting on them monthly
  • Develop and execute training and onboarding plans for new hires and existing team members
  • Foster coaching relationships with team members through regular check-ins
  • Develop and maintain productive and collaborative relationships with internal teams like Product, CSO and Sales
  • Collaborate with Product Analysts to identify the need for engineering intervention and escalate accordingly
  • Perform other related responsibilities as needed based on department and/or organizational needs.

Justworks provides a platform that helps small to medium-sized businesses manage their HR and payroll needs. The platform includes features like payroll processing, HR tools, and compliance support, all designed to simplify the operational tasks that businesses face. By using Justworks, companies can access corporate-level benefits and focus on their core activities without getting bogged down by administrative responsibilities. Unlike many competitors, Justworks operates on a subscription-based model, allowing businesses to pay a monthly fee for access to its comprehensive services. The goal of Justworks is to enable businesses to grow efficiently while minimizing the burden of regulatory and administrative tasks.

Company Stage

Late Stage VC

Total Funding

$155.5M

Headquarters

New York City, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

5%

1 year growth

23%

2 year growth

38%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for integrated HR solutions supports Justworks' business model.
  • Recent acquisition of Via expands Justworks' global talent pool access.
  • Launch of new tools like Expenses enhances financial operations for SMBs.

What critics are saying

  • Increased competition from new PEO market entrants like Remote and Multiplier.
  • Integration challenges with Via's platform may lead to operational inefficiencies.
  • Economic downturns could impact subscription-based revenue model.

What makes Justworks unique

  • Justworks offers a comprehensive PEO platform for small to medium-sized businesses.
  • The company provides 24/7 human support and on-demand expertise for its clients.
  • Justworks integrates payroll, HR, and compliance into a single, user-friendly platform.

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Benefits

Health - Believe in our vision. Medical and dental, too. Get support for your mental and financial health. Beta test new benefits and perks for our platform.

Workplace - Volunteer and get paid to give back. Take paid parental leave. Enjoy monthly team events that help turn coworkers into lifelong friends.

Wellness - Enjoy subsidized ClassPass memberships. Take advantage of regular yoga, meditation, and other wellness programming.

Perks - Be an owner, not an employee. Get time off whenever you need it. Take a sabbatical. Invest in your future financially and with professional learning and development opportunities.